Customer Service Specialist
2 months ago
- Ensure individual performance consistently achieves or exceeds sales, key performance indicators (KPIs), and profitability goals through effective customer servicing.
- Provide consistently high standards of customer experience within the store, aligning with PUMA's brand values and service standards.
- Successfully complete all training programs, both domestic and global, to drive results within the store.
- Attend and participate in loss prevention education, training, and awareness programs.
- Be responsible for loss prevention and operational compliance within the store.
- Communicate merchandise opportunities to the store management team.
- Participate in new store openings and/or store closings, with potential travel requirements.
- Execute and process both incoming and outgoing merchandise.
- Ensure the execution and maintenance of all visual guidelines, guaranteeing the visual presentation of the store meets or exceeds PUMA standards.
- Maintain the physical condition of the store according to relevant guidelines and communicate maintenance needs to the store management in a timely manner.
- Comply with all policies and procedures, operational core competencies, and key accountabilities.
- Abide by all requirements necessary to maintain a safe and compliant working and shopping environment, reporting any instances to a member of the management team.
- Work non-traditional hours, including weekends, evenings, and holidays, with potential overtime requirements.
- Experience in a focused, customer service-oriented retail environment with a results-driven track record.
- Proven ability to exceed sales goals.
- Demonstrated ability to provide high levels of customer service.
- Ability to reason through complex issues.
- Effective communication skills.
- Ability to present information to large groups.
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Customer Service Representative
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Customer Service Specialist
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Customer Service Specialist
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Customer Service Representative
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Customer Service Ambassador
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Customer Service Representative
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Customer Service Representative
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