Customer Service Specialist

2 months ago


Ashford, Kent, United Kingdom PUMA Full time
Key Responsibilities
  • Ensure individual performance consistently achieves or exceeds sales, key performance indicators (KPIs), and profitability goals through effective customer servicing.
  • Provide consistently high standards of customer experience within the store, aligning with PUMA's brand values and service standards.
  • Successfully complete all training programs, both domestic and global, to drive results within the store.
  • Attend and participate in loss prevention education, training, and awareness programs.
  • Be responsible for loss prevention and operational compliance within the store.
  • Communicate merchandise opportunities to the store management team.
  • Participate in new store openings and/or store closings, with potential travel requirements.
  • Execute and process both incoming and outgoing merchandise.
  • Ensure the execution and maintenance of all visual guidelines, guaranteeing the visual presentation of the store meets or exceeds PUMA standards.
  • Maintain the physical condition of the store according to relevant guidelines and communicate maintenance needs to the store management in a timely manner.
  • Comply with all policies and procedures, operational core competencies, and key accountabilities.
  • Abide by all requirements necessary to maintain a safe and compliant working and shopping environment, reporting any instances to a member of the management team.
  • Work non-traditional hours, including weekends, evenings, and holidays, with potential overtime requirements.
Required Skills and Experience
  • Experience in a focused, customer service-oriented retail environment with a results-driven track record.
  • Proven ability to exceed sales goals.
  • Demonstrated ability to provide high levels of customer service.
  • Ability to reason through complex issues.
  • Effective communication skills.
  • Ability to present information to large groups.


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