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Technical Support Specialist

2 months ago

Harrogate, North Yorkshire, United Kingdom Redcentric Full time
Job Summary

We are seeking a highly skilled Technical Support Specialist to join our team at Redcentric. As a Technical Support Specialist, you will be responsible for providing administrative and provisioning support to customers and engineers from the inception of a signed Customer contract.

Key Responsibilities
  • Provide technical support to customers and engineers, ensuring timely and effective resolution of issues.
  • Collaborate with cross-functional teams to identify and resolve technical issues, improving overall customer satisfaction.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Stay up-to-date with product training and technical knowledge to ensure expertise in IP provisioning and administration.
  • Work closely with the sales team to ensure seamless onboarding of new customers.
Requirements
  • Strong technical understanding of IP provisioning and administration.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and attention to detail.
  • Ability to work collaboratively as part of a team.