Strategic Account Director
3 days ago
As a key member of the Securitas Security Services team, the National Account Director will play a pivotal role in delivering operational excellence across the UK and Ireland. This role is instrumental in advising and supporting our clients, helping them realize their potential with Securitas.
Key Responsibilities:
- Lead and advise clients on operational compliance while adding value across the security, fire, and safety categories.
- Build and maintain strong relationships with clients, regularly engaging with their Senior Executive and Core Teams.
- Propose and implement industry best practices and innovative solutions to enhance client services.
- Ensure compliance with security industry standards and British Standards throughout the portfolio.
- Secure long-term business relationships with clients, fostering mutual development.
- Provide total account support to maximize customer satisfaction and identify opportunities for productivity and efficiency savings.
- Understand the financial and legal requirements of the account, ensuring contract compliance.
- Present clients with professional and coherent management information (MI) statistics on account performance.
- Drive consistent operational excellence by fostering effective working relationships across the account team.
- Align Securitas business standards with client policies and procedures to enhance consistency across the portfolio.
- Partner with Securitas support functions to deliver unparalleled shared services in the industry.
- Manage and support Security Specialists and Branch Managers to ensure strong customer relationships and operational excellence.
- Coordinate and project manage client activities across Fire, Health & Safety, and Security & Technology categories.
- Ensure financial compliance across the account, managing hours worked versus scheduled and contracted hours.
- Maintain the PMS structure to drive consistent operational output for clients.
The ideal candidate will possess:
- Strong organizational awareness, including industry, competitor, and product/service knowledge.
- Account planning and analysis skills with a focus on driving efficiencies.
- Exceptional consulting, negotiating, and relationship-building abilities.
- Proven influence and project management skills.
- Initiative, creativity, and a high-performance culture mindset.
- Strategic and operational thinking.
- Excellent communication and listening skills.
The successful candidate will have:
- A valid driving license and willingness to travel.
- A commitment to ongoing formal training and development.
- Excellent PC literacy and previous management experience.
- The ability to communicate effectively with internal and external stakeholders at all levels.
- Team-oriented with the ability to work cooperatively.
- The capability to handle confidential information with discretion.
- Flexibility, honesty, and trustworthiness.
- Strong leadership skills with a proactive, dynamic, and driven attitude.
- Problem-solving abilities and a focus on customer satisfaction.
- Creativity and enthusiasm with a commitment to self-development.
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