Administrative Coordinator for Healthcare Team

3 weeks ago

Penzance, Cornwall, United Kingdom Cornwall Partnership NHS Foundation Trust Full time

Position Overview

The role involves delivering comprehensive administrative support to a designated group of healthcare professionals, including nurses and medical staff, while facilitating the effective management of team responsibilities and service provision.

Our healthcare services are designed to address the physical health requirements of the community. Nonetheless, a considerable number of elderly patients admitted to our facilities may also experience cognitive challenges and/or mental health issues alongside their physical ailments. These cognitive and mental health concerns can impact care in various ways, such as:

  • Prolonged hospital stays
  • Heightened risk of accidents, infections, and confusion
  • Frequent readmissions

Furthermore, inadequate recognition of the underlying causes of prevalent mental health and cognitive issues in older adults, along with insufficient treatment and care for conditions like confusion, can lead to:

  • Dissatisfaction with the care provided
  • Complaints from patients and caregivers

The objective of the Older Persons Psychiatric Liaison service, integrated within our general healthcare framework, is to:

  • Enhance patient safety
  • Elevate the quality of care
  • Streamline patient flow and optimize resource utilization
  • Ensure staff safety

Key Responsibilities

The successful candidate will demonstrate the ability to effectively plan, organize, and prioritize their workload, even in high-pressure situations. Responsibilities include:

  • Providing coverage and support (including taking messages for colleagues at other locations) in the absence of fellow administrative staff to maintain service continuity.
  • Acting as a deputy for the Service Personal Assistant during periods of absence.
  • Adhering to Trust policies and procedures.
  • Serving as a valuable information resource for team members.

About Cornwall Partnership NHS Foundation Trust

We are a dedicated NHS community and mental health provider Trust located in Cornwall and the Isles of Scilly. Our mission is to deliver both community and hospital-based care aimed at enhancing the physical and mental well-being of individuals. We also specialize in providing support for those with dementia or learning disabilities.

Our organization values its people, recognizing that they are our greatest asset. As part of our team, you will contribute to the health and wellness of individuals who reside in or visit this picturesque region of the UK.

Our workforce comprises over 4,000 individuals, including doctors, nurses, therapists, and administrative personnel.

We operate in various settings, including patients' homes, community clinics, and hospitals. Our goal is to cultivate an environment where we attract exceptional talent, deliver outstanding care, and foster a positive workplace culture.

Approximately 532,000 individuals reside in our service area, with a significant portion relying on acute hospital services in neighboring regions. Consequently, we collaborate closely with our partners to meet the needs of our community.

Job Requirements

For a detailed overview of the job responsibilities and qualifications, please refer to the supporting documents.

Qualifications

Essential

  • Strong educational background, including GCSEs in Maths and English.
  • RSA III in Word Processing.
  • RSA II in Audio Typing.
  • NVQ Level 3 in Business Administration or equivalent experience.

Desirable

  • AMSPAR Medical Secretary Diploma or equivalent qualifications.

Experience

Essential

  • Proficiency in computer applications, including spreadsheets and databases.
  • Previous experience as a secretary within the NHS.

Desirable

  • Experience as a secretary in a clinical mental health setting.

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