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Account Growth Expert

2 months ago

Leeds, Leeds, United Kingdom thebigword Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Manager to join our team at thebigword. As a key member of our global growth team, you will play a critical role in nurturing and expanding our existing business relationships, driving revenue growth, and delivering exceptional customer experiences.

Key Responsibilities
  • Cultivate and maintain strong relationships with our clients, ensuring their needs are met and exceeded.
  • Develop and implement tailored account plans to drive portfolio growth and revenue expansion.
  • Act as the primary point of contact for clients, ensuring timely delivery of products and services.
  • Monitor client account metrics and participate in regular client meetings to ensure alignment with business objectives.
  • Manage client projects, aligning their goals with our company's objectives.
  • Collaborate with internal teams to meet and exceed customer service level agreements (SLAs).
  • Maintain accurate client records and provide regular reporting on revenue and profitability.
Requirements
  • Proven track record in account management, business development, or customer success roles.
  • Exceptional interpersonal and communication skills, with the ability to influence stakeholders at all levels.
  • Adaptability and flexibility in navigating changing environments and handling varying demands.
  • Goal-oriented with a drive to achieve targets and deliver results.
  • Experience delivering tailored solutions addressing customer needs.
  • Effective multitasking and project management skills, with attention to detail.
  • Excellent listening, negotiation, and presentation skills, both written and verbal.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and collaborative work environment.
  • Access to our financial wellbeing platform, Wagestream.
  • Generous annual leave entitlement and healthcare cashback plan.
  • Discounts at over 30 merchants and employee assistance program.
  • Apprenticeships, qualifications, and development opportunities.
  • Long-service awards, wedding, and new baby gifts.
  • Up to 2 paid volunteer days.
  • Equality, diversity, and inclusion committee, CSR committee, and wellbeing committee.