Patient Experience Intelligence Analyst

1 week ago

Cambridge, Cambridgeshire, United Kingdom Cambridge University Hospital NHS Foundation Trust Full time
About the Role

We are seeking a highly skilled Patient Experience Intelligence Analyst to join our team at Cambridge University Hospital NHS Foundation Trust. As a key member of our organization, you will play a crucial role in collecting and analyzing data related to patient experience, including feedback, concerns, and complaints.

Main Responsibilities
  • Develop and maintain accurate and reliable data systems and reporting structures to inform current numbers, themes, and trends.
  • Support the development and management of an overall PALS and Complaints reporting program, ensuring accuracy and tracking progress.
  • Collaborate with internal and external stakeholders to facilitate the coordination of work streams, identifying interdependencies, risks, and issues, and resolving problems to enable projects to progress.
  • Present sensitive and complex information to subcommittees and internal and external stakeholders, ensuring effective communication and understanding.
  • Liaise with internal and external stakeholders, including divisional meetings and reports for the Parliamentary Health Service Ombudsman, to share information and collaborate on initiatives.
About Us

Cambridge University Hospital NHS Foundation Trust is a leading healthcare provider in the region, comprising Addenbrooke's Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and 1,100 beds, the Trust prioritizes delivering a quality service that focuses on people - patients, staff, and partners. Recognized for providing 'outstanding' care to patients and rated 'Good' overall by the Care Quality Commission, CUH is committed to excellence and kindness in all aspects of patient care.

Benefits
  • Development opportunities and a wide range of benefits, including on-site leisure facilities, shopping concourse, and day nurseries.
  • Reduced cost Stagecoach bus travel to and from Cambridge University Hospital site.
  • Free Park and Ride bus journeys between Babraham Road and Trumpington sites.
  • Subsidized parking on site for eligible staff.
  • Hot food available 24/7 at a reduced cost for colleagues.
  • Staff pod break spaces with free tea and coffee, a break space, and private outside area for colleagues to rest, refuel, and recharge.
  • Flexible working arrangements, including part-time working, job-share, term-time working, and flexible start and finish times.
Person Specification

Essential:

  • Education to Degree level or equivalent experience.
  • Evidence of further professional development in IT or equivalent experience.
  • Evidence of continuous professional development.
  • Demonstrable experience of data analysis and report writing.
  • Experience of working with multi-disciplinary staff across a diverse professional organization.
  • Experience of working with QSIS and Datix to produce data-driven reports.
  • Ability to communicate and present complex information to the recipient's level of understanding.

Desirable:

  • Previous experience of working in the NHS.
  • Previous experience of patient experience services.

Knowledge:

Essential:

  • Knowledge of statistical and data analytical techniques.
  • Knowledge of computer-based report writing and data analysis of complex and/or sensitive data.
  • Knowledge of Microsoft Office applications, particularly Excel, Word, and Access.
  • Understanding of confidentiality and data protection.
  • Awareness of NHS targets and Trust priorities.
  • Awareness of anti-discriminatory issues.

Skills:

Essential:

  • Ability to prepare and present reports to detailed specifications for local, divisional, Trust Board, and others as requested.
  • Ability to work as part of a team.
  • Ability to respond to unpredictable work patterns and meet deadlines, while managing own workload time effectively.
  • Strong interpersonal and communication skills, including facilitation, and obtaining, providing, and presenting information.

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