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Reservations Coordinator
2 months ago
Unlock the Art of Exceptional Guest Experiences
De Vere Cotwold Waterpark Hotel in South Cerney is seeking a skilled Reservations Coordinator to join our team on a full-time basis.
As a Reservations Coordinator, you will be the first point of contact for our guests, responding to enquiries and securing bookings through exceptional service over the telephone and via email.
You will be responsible for inputting all reservations into our booking system, ensuring accuracy and upselling additional items to enhance our guests' stays.
In return, the role offers a competitive hourly rate, free meals on duty, and complimentary use of our leisure facilities.
The ideal candidate will possess excellent verbal and written communication skills, with the ability to upsell and provide intuitive recommendations to enhance the guest experience.
Key responsibilities include:
- Responding to guest enquiries and securing bookings
- Inputting reservations into our booking system
- Upselling additional items to enhance the guest experience
- Providing exceptional customer service over the telephone and via email
Benefits:
The Pay & Benefits:
At De Vere, we value our colleagues and offer a range of benefits to support their well-being and career growth.
- Competitive hourly rate
- Free meals on duty
- Complimentary use of leisure facilities
- Annual birthday day off with a £20 love to shop voucher
- Complimentary 2-night stay with dinner in a De Vere property of your choice
- 50% discount on Food & Beverage
- 28 days holiday per year (increasing annually up to 33 days)
- Employee Assistance Programme
- Wagestream financial wellbeing platform
- Monthly colleague recognition programme
We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support.
Join our team and be part of a supportive and fun environment that values your hard work and dedication.
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