Field Service Engineer
1 week ago
DJS Business Development LTD T/A (Westwood Recruitment Ltd) is seeking a skilled Commercial Vehicle Field Service Engineer to join our team on a permanent basis. This role will be home-based, with a focus on customer site-oriented work, requiring a location within the Luton area, north of the M25 corridor.
Key Responsibilities:
- Conduct thorough diagnostics and repairs at customer and third-party sites.
- Perform major unit exchanges at designated locations, ensuring seamless service delivery.
- Support Original Equipment Manufacturers (OEMs) as required, and assist with new product introductions, driving business growth.
- Collaborate with the sales team in the Commercial Vehicle department to enhance product awareness, share field service opportunities, and drive business expansion.
- Provide technical support and advice to sales colleagues when necessary, ensuring a high level of customer satisfaction.
- Work safely and professionally, adhering to relevant documentation and industry standards.
- Submit all paperwork promptly upon assignment completion, and generate detailed engineering reports.
- Monitor and control stock levels within individual depots, ensuring optimal inventory management.
- Conduct regular stock takes in line with the annual plan, maintaining accurate inventory records.
- Use reporting procedures to provide feedback on quality-related issues observed during work assignments, driving continuous improvement.
- Maintain all assigned training within PEP and iHasco up to date, ensuring compliance with industry regulations.
Professional Requirements & Qualifications:
- Completed engineering apprenticeship as a minimum, with a level 5 qualification or higher preferred.
- Background in field services and engineering, with a focus on commercial vehicles.
- Experience with electric vehicles, with a strong understanding of their technical requirements.
- Excellent diagnostic capabilities and IT skills, with proficiency in relevant software and tools.
- Full UK driving license, with a clean driving record.
Employee Benefits:
- Company Vehicle, providing convenience and flexibility.
- 41 hour working week, ensuring a healthy work-life balance.
- Competitive salary range of £50k-£60k, dependent on experience.
- Annual Bonus (pro rata on the year of joining), providing a performance-based incentive.
- 20 days holiday (pro rata on joining), allowing for relaxation and rejuvenation.
- Pensions scheme, providing a secure retirement plan.
- Life Assurance, offering peace of mind for employees and their families.
- Salary/Bonus Sacrifice, allowing for tax-efficient benefits.
- Private Health & Dental Care, ensuring comprehensive health coverage.
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