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Hotel Revenue Specialist

2 months ago

Slough, Slough, United Kingdom Crimson Hotels Group Full time
About the Role

We are seeking a highly motivated and customer-focused Reservations Executive to join our dynamic team at Crimson Hotels Group.

Key Responsibilities:

  • Provide exceptional customer service to guests, ensuring their needs are met and exceeded.
  • Maximize revenue and occupancies by effectively managing room reservations and responding to guest inquiries.
  • Collaborate with the hotel team to ensure seamless guest experiences and resolve any issues that may arise.
  • Stay up-to-date with hotel facilities and services to provide accurate information to guests.
  • Maintain accurate records of guest data and reservations.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • Previous experience in a hospitality or customer-facing role, preferably in a hotel or resort setting.
  • Highly organized and able to prioritize tasks to meet deadlines.
  • Ability to work independently and as part of a team, with a positive and proactive attitude.
  • Flexibility to work varied shifts, including evenings and weekends.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

About Us:

Crimson Hotels Group is a fast-growing, independently owned hotel group with a passion for delivering exceptional hospitality experiences. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to thrive and grow.