Operations Coordinator

About the Role

We are seeking a highly skilled and motivated Process & Procedures Operations Administrator to join our team at McCarthy Recruitment. As a key member of our operations team, you will be responsible for creating, reviewing, and optimizing operational processes and procedures to drive business efficiency and customer satisfaction.

Key Responsibilities

• Regularly review and update existing processes to ensure they meet current business needs and industry standards.
• Develop, document, and implement new operational processes and procedures to improve operational efficiency and customer experience.
• Collaborate with internal departments to gather information and insights for process improvement.
• Implement best practices and identify areas for operational improvements and efficiency aligned to our strategic goals.
• Analyze tasks and recommend process enhancements to reduce costs and improve productivity.
• Monitor the effectiveness of implemented changes and adjust as necessary.
• Act as a subject matter expert in store operations and ensure that all processes and procedures are customer-centric.
• Work closely with the Store Operations team to understand customer needs and feedback.

Requirements

• Analytical mindset with a passion for identifying opportunities for continuous improvement and operational efficiency gains.
• Strong attention to detail and ability to work to deadlines.
• Collaborative approach to working as part of a team.
• Strong organizational skills and ability to work independently.
• Passion for putting customers first and delivering exceptional customer service.

About Us

McCarthy Recruitment is a leading recruitment consultancy specializing in behavioral leadership recruitment. We are committed to providing a professional and personalized recruitment service of the highest quality. We are an equal opportunities employer and welcome applications from all suitably qualified persons.