Complaints Coordinator

1 week ago

Sheffield, Sheffield, United Kingdom Sheffield Teaching Hospitals NHS Foundation Trust Full time
Job Summary

We are seeking a highly skilled Complaints Coordinator to join our team at Sheffield Teaching Hospitals NHS Foundation Trust. As a key member of our close-knit team, you will be responsible for managing your own caseload of complaints made by patients, relatives, and carers who use our services.

Main Responsibilities
  • Liaise with patients, carers, and relatives to understand their concerns and work with them to resolve issues.
  • Coordinate complaint responses in accordance with Trust processes and policy, ensuring all complaints are responded to in a comprehensive, timely, and professional manner.
  • Support other governance and patient experience work, including training to improve the overall experience for people who use our services.
About Us

Sheffield Teaching Hospitals NHS Foundation Trust is one of the UK's largest providers of integrated hospital and community-based healthcare. We deliver high-quality care, training, and research, and are committed to developing high-calibre multidisciplinary health professionals.

Requirements
  • Postgraduate diploma or equivalent qualification in a relevant field, or equivalent breadth of experience and training.
  • Evidence of IT short courses or demonstrable experience in Microsoft Office Packages.
  • Experience of working in a large, complex organisation, with relevant experience of complaints handling procedures.
  • Excellent written and verbal communication skills, with the ability to manage competing deadlines and prioritise a high workload.
What We Offer

We offer a competitive salary, excellent benefits, and opportunities for professional development. Our team is committed to providing a supportive and inclusive work environment, and we are proud to be a leader in the NHS and research sectors.

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