Lead Quality Assurance Specialist

1 day ago

Nationwide, United Kingdom NHBC Full time
Job Title: Lead Internal Quality Assurer

Job Summary:

We are seeking a highly skilled and experienced Lead Internal Quality Assurer to join our team at NHBC. As a key member of our quality assurance team, you will be responsible for ensuring the highest standards of quality in our NVQ provision, working closely with our teams to deliver exceptional assessment and teaching services.

Key Responsibilities:

  • Maintain a high standard of relevant assessment and teaching delivered by our teams for both apprenticeships and standalone awards.
  • Support colleagues in the development and ongoing review of processes and standards to maintain Awarding Bodies approval, and meet Ofsted guidelines and ESFA funding compliance.
  • Coordinate internal verification, oversee sampling plans for internal and consultant staff, and complete observations and quality checks of assessment and teaching.
  • Liaise and consult with customers, outside agencies, professional bodies, and government departments to ensure qualification and training programs meet their qualitative requirements.
  • Maintain NHBC's accreditations, including ESFA, OFSTED, CITB, NVQ Awarding Organisations, and other bodies as appropriate.
  • Act as mentor lead for new assessors completing induction programs and assessor/internal verifier awards.
  • Ensure that NHBC's qualifications centre manuals and other relevant policies remain current, incorporating changes to policy or rules amendments as required.
  • Support the ongoing review and development of business processes and systems used to deliver an efficient service.
  • Coordinate and lead NVQ standardisation days for internal and external assessor staff, contributing to and delivering best practice training for apprenticeship standardisation days as required.

Requirements:

  • Extensive technical knowledge of house building and the governing legislative framework it works within.
  • Experience working for a commercial Independent Training Provider, working with external educational organisations and regulators.
  • Excellent interpersonal skills and ability to negotiate/communicate and influence effectively at all levels.
  • KPI compliance including preparation of reports, data manipulation, and distribution of key trends.
  • High levels of literacy and numeracy.
  • Excellent attention to detail and a very strong quality-driven ethos.
  • Highly organised with agile and efficient working practices, thorough problem-solving ability, and investigative approach.
  • Experience coaching and delivering qualification programs, with young people.
  • Able to ensure compliance with Awarding Organisation/Funding agencies requirements (where applicable).
  • Fully conversant with Word, Excel, PowerPoint, Outlook, and video conferencing with Teams, Zoom Visio, and Windows operating systems.
  • Relevant assessment qualifications such as D32/33, A1, or level 3 award in Assessing competence in the workplace, Internal Verification qualification/certification such as D34, V1, TAQA (practical application) Level 4 award in Quality Assurance, or relevant construction industry qualification at level 6.

What We Offer:

  • 27 days annual leave (plus bank holidays) and a holiday purchase scheme.
  • Up to £7,500 regional allowance, dependent on location.
  • Generous pension scheme, with an employer contribution of up to 10.5%.
  • Life Assurance (x4 salary).
  • Subsidised private medical insurance.
  • Cycle to Work scheme.
  • Employee discounts platform, including gym discounts.
  • 24/7 employee assistance programme supporting your mental wellbeing.
  • 2 days volunteer leave.
  • Equalised maternity, paternity, adoption leave and pay for all new parents.
  • Payroll Giving, this allows you to make donations to your chosen charity through monthly pay deductions.

Why Join Us:

At NHBC, we are proud to be unique. No other organisation in our sector combines the variety of services and scale that we offer. As the market leader, our name is synonymous with new home warranty and insurance. Our people are driven by our core purpose to raise standards in housebuilding and protect homeowners.

We are a modern, lifestyle and family-friendly employer who are in a period of rapid growth, investing in technology, data, and new ways of working. We need passionate, talented, and driven people to join us on this journey.

We encourage our colleagues to work flexibly. We don't promise we can offer you exactly what you want, but we are always happy to talk flexible working.

Your future with us:

We have lots of fantastic examples across our business of people who are building their career with us. We are huge advocates of internal mobility and work hard to retain our best talent. We offer exceptional personal development and career progression opportunities. If you're ambitious, driven, and hard-working, you will succeed with us. We'll support you with full training, ongoing development, and the opportunity to gain recognised qualifications and professional memberships.

Our inclusive culture:

We are committed to creating an inclusive culture that encourages everyone to bring their true selves to work. We fundamentally believe in the rights of all our employees and customers to be treated fairly, with dignity and respect, free from discrimination.

We have active employee networks that support our colleagues and their allies, creating safe spaces for open conversations and the sharing of ideas.

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