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Sales Account Manager
2 months ago
Our company, 2i Recruit Ltd, is seeking an experienced Account Manager to join our team. As an Account Manager, you will be responsible for maximising inbound sales by successfully onboarding new customers and developing long-term relationships with existing clients.
Key Responsibilities:- Provide tailored solutions to meet customer needs through exceptional customer service.
- Identify opportunities to upsell and cross-sell products and services during customer interactions.
- Convert inbound inquiries into sales, ensuring customer needs are met effectively.
- Onboard new customers and provide ongoing support to develop relationships.
- Make outbound calls to existing customers to address any issues and explore potential sales opportunities.
- Respond promptly to customer inquiries through phone, email, and web chat, aiming for first-time resolution.
- Provide personalised solutions to meet customer needs and ensure a high-quality customer experience.
- Handle after-sales support, addressing any queries or concerns to ensure customer satisfaction.
- Manage key accounts by maintaining regular contact, understanding their specific needs, and maximising sales opportunities.
- Track and manage the sales pipeline, ensuring timely follow-ups and accurate status updates.
- Collaborate with transport teams to ensure smooth deliveries and handle any after-sales concerns.
- Ensure timely payments and follow up on overdue accounts.
- Handle customer complaints effectively, aiming for swift and satisfactory resolutions.
- Maintain accurate CRM records, ensuring no duplicate entries and data integrity.
- Provide timely and accurate reporting on sales activities, pipeline status, and customer interactions.
- Participate in sales training sessions and support the training of new team members.
- Work closely with suppliers, logistics partners, and internal departments to ensure a seamless customer experience.
- Follow departmental processes and adhere to company policies and procedures.
- Work towards achieving department KPIs, ensuring profitability and adherence to service level guidelines.
- Familiarity with order management and CRM systems.
- Previous experience in sales or customer service, preferably with a focus on upselling/cross-selling.
- Experience with CRM systems and managing sales pipelines.
- Proficiency in Microsoft Office (Word, Excel, Outlook).
- Team player with a proactive approach to building customer relationships.
We offer a competitive salary and benefits package, including 25 days holiday rising by 1 per year to max 28 PLUS Bank Holidays, free parking, and a 4% pension contribution.
