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Technical Support Manager
2 months ago
Job Title: Service Desk Manager (Windows Azure)
Job Summary:
We are seeking an experienced Service Desk Manager to lead our team of technical support engineers in providing exceptional customer service and support for our internal IT services, system processes, and applications.
Key Responsibilities:
- Lead and manage a team of eight first to third line support engineers and the Lead Service Desk Engineer to ensure timely and effective resolution of technical issues.
- Prioritize team workload to ensure efficient handling of time-sensitive issues and maintain high standards of customer service.
- Manage engagement with third-party vendors and support desks to ensure seamless support and resolution of technical issues.
- Train and coach the Service Desk Team Lead to develop their skills and knowledge.
- Maintain and develop tools and technologies used by the team to improve efficiency and effectiveness.
- Remain hands-on 50% of the time as an escalation point for the team and manage projects.
Requirements:
- Experience of leading a Service Desk and technical support teams in Windows environments.
- Strong knowledge of Windows, Office 365, and Azure.
- Strong workload prioritization skills.
- Solid grasp of cyber security principles or experience working in a heavily regulated environment.
- Strong leadership and people management skills.
- Excellent communication, collaboration, and stakeholder management skills.
What We Offer:
- Competitive salary up to £75k.
- Pension (up to 10% contribution).
- Private Healthcare.
- Life Assurance.
- Company bonus.
- Professional study support.
About Us:
At Client Server, we believe in a diverse workplace that allows people to play to their strengths and continually learn. We're an equal opportunities employer who values diversity and inclusion.
