Customer Service Representative

4 weeks ago

Sutton Coldfield, Birmingham, United Kingdom WHSmith Full time

Job Description

Retail Sales Associate - WHSmith

Contract Type: Permanent
Working hours: Flexible

At WHSmith, we are dedicated to enhancing the experiences of our customers and colleagues alike. Our partnerships with esteemed brands enable us to offer a diverse range of products that cater to various needs.
As a Retail Sales Associate, you will play a crucial role in delivering outstanding customer service while maintaining our high store standards. Your efforts will ensure that every visitor feels valued and supported during their shopping journey.

Key Responsibilities:

Providing an exceptional customer service experience on the sales floor and at service points, prioritizing customer needs above all. Upholding 'best in class' standards through effective presentation, product availability, and maintaining a clean and organized store environment. Demonstrating comprehensive product knowledge to assist customers in making informed purchasing decisions. Actively engaging with customers to assess their needs and offer tailored recommendations. Collaborating with team members to adapt to the dynamic retail environment and achieve collective goals. Desired Skills and Attributes:
Excellent communication and listening abilities. Strong organizational skills with a keen eye for detail. A genuine passion for delivering exceptional customer service. Capability to work collaboratively within a team, supporting colleagues and contributing to daily operations. Employee Benefits:
At WHSmith, we recognize the hard work of our employees and offer a competitive salary, pension scheme, paid annual leave, and employee discounts. Additionally, we provide access to a variety of deals from retail partners, allowing you to enjoy savings on meals, outings, and entertainment.

We are committed to supporting your well-being through our Employee Assistance Programme, which offers guidance for physical, mental, and financial health.

WHSmith is proud to foster an inclusive workplace where all employees feel welcome and free to express their authentic selves.

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