Animal Care Receptionist

3 weeks ago


Bristol, Bristol, United Kingdom CVS Group Plc Full time

Veterinary Referral Receptionist - CVS Group Plc

Are you dedicated to prioritizing the well-being of pets? At CVS Group Plc, we share that commitment.

We are looking for a motivated individual who has a love for animals to become a Veterinary Referral Receptionist.

Location: Not specified

Contract Type: Permanent

Weekly Hours: 40 hours

Shift Schedule: Monday to Friday with some weekend responsibilities

About CVS Group Plc:

CVS Group Plc stands as one of the leading integrated veterinary service providers in the UK, covering various sectors including veterinary practices, diagnostic labs, pet cremation services, and e-commerce.

Our achievements stem from the dedication our team members have towards animals and their commitment to ensuring pets receive the best care possible.

Role Overview:

The primary responsibilities of this position include:

  • Managing incoming calls and scheduling appointments
  • Addressing inquiries through phone, in-person, and email
  • Registering new clients
  • Completing insurance documentation
  • Dispensing medications
  • Processing payments
  • Most importantly, delivering a friendly and welcoming atmosphere for clients visiting our facility

Ideal Candidate Profile:

  • Previous experience in a receptionist role is required; experience in a veterinary setting is advantageous
  • Ability to remain resilient in challenging and emotional circumstances
  • Strong communication skills with a high level of empathy
  • Excellent customer service abilities and experience interacting with the public
  • Positive demeanor and strong teamwork capabilities
  • Proficient in Microsoft Office and other relevant management systems

What We Offer:

We understand that benefits are essential, and we recognize that your personal priorities may vary from others.



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