Animal Care Receptionist
3 weeks ago
Veterinary Referral Receptionist - CVS Group Plc
Are you dedicated to prioritizing the well-being of pets? At CVS Group Plc, we share that commitment.
We are looking for a motivated individual who has a love for animals to become a Veterinary Referral Receptionist.
Location: Not specified
Contract Type: Permanent
Weekly Hours: 40 hours
Shift Schedule: Monday to Friday with some weekend responsibilities
About CVS Group Plc:
CVS Group Plc stands as one of the leading integrated veterinary service providers in the UK, covering various sectors including veterinary practices, diagnostic labs, pet cremation services, and e-commerce.
Our achievements stem from the dedication our team members have towards animals and their commitment to ensuring pets receive the best care possible.
Role Overview:
The primary responsibilities of this position include:
- Managing incoming calls and scheduling appointments
- Addressing inquiries through phone, in-person, and email
- Registering new clients
- Completing insurance documentation
- Dispensing medications
- Processing payments
- Most importantly, delivering a friendly and welcoming atmosphere for clients visiting our facility
Ideal Candidate Profile:
- Previous experience in a receptionist role is required; experience in a veterinary setting is advantageous
- Ability to remain resilient in challenging and emotional circumstances
- Strong communication skills with a high level of empathy
- Excellent customer service abilities and experience interacting with the public
- Positive demeanor and strong teamwork capabilities
- Proficient in Microsoft Office and other relevant management systems
What We Offer:
We understand that benefits are essential, and we recognize that your personal priorities may vary from others.
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