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Client Services Receptionist for Veterinary Practice

2 months ago

Bristol, Bristol, United Kingdom CVS Group Plc Full time

Veterinary Referral Receptionist - CVS Group Plc

Are you dedicated to prioritizing the well-being of pets? At CVS, we share that commitment.

We are looking for a motivated individual who has a genuine love for animals to become a Veterinary Referral Receptionist.

Location: Not specified

Contract Type: Permanent

Weekly Hours: 40 hours

Shift Schedule: Monday to Friday with some weekend responsibilities

About CVS Group Plc:

CVS Group Plc stands as one of the largest veterinary service providers in the UK, covering various sectors including veterinary practices, diagnostic labs, pet cremation services, and e-commerce.

Our achievements stem from the dedication our team has towards animal care and making pets a priority, which is central to our daily operations.

Role Overview:

The responsibilities of this position will encompass:

  • Managing phone calls and scheduling appointments
  • Addressing inquiries through phone, in-person, and email
  • Enrolling new clients
  • Completing insurance documentation
  • Dispensing medications
  • Processing payments
  • Most importantly, ensuring a friendly and welcoming atmosphere for clients visiting the practice

Desired Qualifications for the Veterinary Receptionist:

  • Prior experience in a receptionist role is required; experience in veterinary settings is advantageous
  • Ability to handle potentially challenging and emotional situations with resilience
  • Strong communication skills paired with a high level of empathy
  • Excellent customer service abilities and experience interacting with the public
  • A positive demeanor and strong teamwork capabilities
  • Proficiency in Microsoft Office and familiarity with database management systems

What We Offer:

We recognize that benefits are important, and we understand that personal priorities regarding benefits can vary.