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Service Coordinator

2 months ago

London, Greater London, United Kingdom Alarm Communications Limited Full time
Job Title: Service Coordinator

Alarm Communications Limited is seeking a highly organized and detail-oriented Service Coordinator to join our team. As a Service Coordinator, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Provide quality inbound and outbound telephone and email support to clients
  • Respond quickly and positively to client communications, ensuring timely resolution of queries and issues
  • Manage customer queries, processing orders, returns, and exchanges via email and telephone
  • Work closely with the Operations Team to improve customer experience and ensure seamless delivery of services
  • Invoice and quote from engineer reports, processing sales and purchase invoices
  • Plan and schedule maintenance and reactive works, ensuring timely completion and client satisfaction
  • Ad-hoc project work as required, supporting the team in achieving business objectives
Requirements:
  • A high standard of accuracy and attention to detail
  • Proven ability to work independently and as part of a team
  • Ability to achieve deadlines required by the business, prioritizing tasks and managing workload effectively
  • Excellent communication and interpersonal skills, with the ability to liaise effectively with colleagues and external parties
  • At least two years' relevant experience in a similar role, with a strong understanding of customer service principles and practices
  • Five or more GCSEs, including maths and English to a minimum of 'C' level
  • Experience with Microsoft Excel and Word, with the ability to learn new software and systems quickly
  • Ability to work to tight deadlines and meet end-of-month financial cut-off dates
Benefits:
  • Basic Salary - up to £29,000 per annum, subject to experience
  • Nest Pension
  • Life Assurance 4x Salary
  • 20 Days Paid Holidays plus Bank Holidays
  • Additional Day holiday for each full year of completed service (up to 25 days)
  • Additional Birthday Holiday
  • Paid Candidate Referral Scheme - up to £1,000 per referral, unlimited referrals
  • Mental Health & Well-being Scheme
  • Employee Recognition Scheme
  • Development and progression opportunities

Alarm Communications Limited is an equal opportunities employer, committed to creating a diverse and inclusive environment. We celebrate what makes us unique and believe that adopting a culture of inclusion helps us to best serve our customers.

We are unable to offer Right to Work Sponsorship. If you do not currently have the Right to Work in the UK or will need additional support to extend your current Right to Work status, your application cannot be considered.