Helpdesk Coordinator

2 days ago


North West, United Kingdom Culina Logistics Full time

Job Title: Helpdesk Coordinator - Logistics Operations

Job Summary:

Culina Logistics is seeking a highly organized and detail-oriented Helpdesk Coordinator to join our Logistics Operations team. As a Helpdesk Coordinator, you will play a critical role in ensuring the smooth operation of our fleet by managing and resolving maintenance-related issues in a timely and efficient manner.

Key Responsibilities:

  • Determine the required response level to breakdown calls and reported defects
  • Respond to driver calls within expected timescales
  • Ensure that suppliers work efficiently and cost-effectively
  • Take ownership of individual incidents, liaising with Accident Management Company and Operations Teams
  • Update Operations Team with completion times for repair work, reporting details on handovers and the Fleet System
  • Ensure that suppliers comply with our service level agreements, company operating procedures, and ISO requirements
  • Update Fleet System with breakdowns, defects, and purchase orders
  • Stay up-to-date with news items and process updates as detailed on the ESL Intranet system

Requirements:

  • Administration-related experience in a similar environment
  • Competency with Excel, Word, Outlook, along with accurate keyboard skills
  • Good level of numeracy and literacy
  • Attention to detail and a high level of accuracy
  • Commitment and motivated, with sound problem-solving skills to drive improvement in performance
  • Able to use own initiative
  • Good interpersonal skills and capable of operating as part of a team
  • Ability to work with limited supervision within fixed guidelines
  • Confident in dealing with people at all levels

What We Offer:

  • Competitive salary
  • Annual leave - competitive holiday entitlement
  • Pension scheme - we want colleagues to enjoy a comfortable retirement
  • Life assurance - x2 your annual salary
  • Wellness - via our Employee Assistance Programme
  • Eye care vouchers
  • Reward and recognition - we recognize that employees have gone the extra mile
  • Everyday discounts - via our benefit platform


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