Helpdesk Team Leader

5 months ago

North Lanarkshire, United Kingdom Equans Full time

Helpdesk Team Leader

**Offer ID**:

- 58295**Contract type**:

- Permanent**Schedule**:

- Full-Time**Country**:

- United Kingdom**EQUANS is looking for a Helpdesk Team Leader to join our team based in Bellshill on a permanent basis. This is a full time role working 37.5 hours per week. On offer is a salary of £30,900 per annum and benefits package.**

This role is Critical and central to this role is providing assistance to the BSC Manager in reducing deductions/service failures as a result of the various payment mechanisms across the PPP/PFI estate, driving a culture of customer service, continuous improvement and ensuring absolute continuity of service 24/7/365.

**What will you deliver?**
- Coordinate the day-to-day tasks of the Business Support Centre Helpdesk, ensuring compliance with contractual KPI targets and SLAs
- Lead, drive, line manage and motivate a team that exceeds customer expectations and delivers a quality customer experience
- Drive the team take ownership of their tasks and areas of responsibility
- Identify and deliver training as required
- Ensure that all team members take ownership and have accountability of a problem by ensuring and developing a thorough understanding of processes
- Produce and analyse daily/weekly reports to improve and maximise teams’ performance
- First point of escalation for issues raised by BSC Co-ordinators
- Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
- Performance manage the team including regular 121s with to ensure issues are identified and resolved quickly
- Day to day supervision of the Business Support Coordinators, including but not limited to conduct, performance, time keeping, attendance and capability. Taking the necessary and appropriate actions to address any inappropriate behaviour or low standards, with support and advice from the BSC Manager and HR
- Assist BSC Manager with management and production of staff rota ensuring coverage for holiday, sick absence etc
- Fully support the BSC Manager by establishing and maintaining an organised, structured, and well managed working environment
- Point of escalation within BSC
- Drive up customer perception and satisfaction
- Assisting in the producing of performance reports for senior management, which may include but is not limited to reports on staff performance, service development etc
- Work in conjunction with the other teams within the Business Support Centre and wider teams to ensure a seamless end to end service
- Support with mobilisations and training and induction of new starters
- Work in partnership with the other BSC Team Leaders to support best practice
- Any other duties as required by the BSC Manager.

**What can we offer you?**

On offer is a salary of £30,900 per annum and benefits package, which includes;
- 24 days annual leave (+ public holidays)
- Life Cover equivalent to 1.5 times annual salary
- Employee discount shopping schemes on major brands and retailers
- Gym membership discounts
- Cycle to work scheme
- Holiday purchase scheme
- 2 corporate social responsibility days per year
- Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
- Attractive Employee Referral Rewards Scheme
- Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
- 24/7 Employee Assistance Program and access to mental wellbeing app.

**Who are we looking for?**
- Minimum 2 years’ experience in a Helpdesk environment (preferably FM)
- Previous experience as a team leader preferable
- Commercially astute, used to a contract operating environment with SLAs and KPIs
- Enthusiasm to be a leader in a growing and customer focused environment
- An outgoing and calm approach that helps to build excellent working relations and a harmonious environment
- Ability to coach and motivate a team to provide the best customer service whilst operating within defined contract terms and processes
- Excellent communicator and able to influence effectively at all levels
- Knowledge of processes, protocols and procedures, personnel management and personnel policy
- Demonstrated skills in employee supervision.

**Who are we?**

EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.

In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.

EQUANS’ 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move,

  • Helpdesk Coordinator

    5 months ago

    North Lanarkshire, United Kingdom Equans Full time

    Helpdesk Coordinator - Weekend Nights **Offer ID**: - 58107**Contract type**: - Permanent**Schedule**: - Part-time**Country**: - United Kingdom**EQUANS is looking for a Helpdesk Coordinator to join our team based in Bellshill on a permanent basis. This is a part-time role working 20 hours per week. On offer is a salary of £12,854.40 per annum and...

  • Helpdesk Resource Coordinator

    1 week ago

    Viewpark, North Lanarkshire, United Kingdom March Full time

    We are March……… the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and...

  • Helpdesk Resource Coordinator

    1 week ago

    Viewpark, North Lanarkshire, United Kingdom March Full time

    We are March……… the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and...

  • Warehouse Team Leader

    1 month ago

    North Lanarkshire, United Kingdom CV-Library Full time

    An excellent opportunity has arisen for a Warehouse Team Leader, experienced in industrial/manufacturing, to join the logistics team of our manufacturing client. This permanent role is pivotal in ensuring the smooth operation of warehouse logistics. Client Details This organisation is a leading player in the industrial and manufacturing industry with over...

  • Facilities Helpdesk Coordinator

    3 weeks ago

    North East, United Kingdom Tetra Tech Full time

    About the RoleTetra Tech is seeking a Helpdesk Administrator to join our Property & Facilities team.This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.The successful candidate will be responsible for overseeing the facilities helpdesk, including dealing with reactive property-related...

  • Facilities Helpdesk Coordinator

    3 weeks ago

    North East, United Kingdom Tetra Tech Full time

    About the RoleTetra Tech is seeking a Helpdesk Administrator to join our Property & Facilities team.This role is the first point of contact for all internal facilities matters related to the leased offices and stores we occupy.The successful candidate will be responsible for overseeing the facilities helpdesk, including dealing with reactive property-related...

  • Helpdesk Supervisor

    2 weeks ago

    North East, United Kingdom The Newcastle upon Tyne Hospitals NHS Foundation Trust Full time

    Job Title: Helpdesk/switchboard SupervisorJob Summary:The Newcastle upon Tyne Hospitals NHS Foundation Trust is seeking a highly skilled and experienced Helpdesk/switchboard Supervisor to join their team. The successful candidate will be responsible for providing exceptional customer service, managing switchboard operations, and ensuring the smooth delivery...

  • Helpdesk Coordinator

    2 months ago

    North West, United Kingdom Culina Logistics Full time

    Company DescriptionCulina Logistics – We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m cases...

  • Helpdesk Administrator

    4 months ago

    Darlington, North East, County Durham, United Kingdom Hays Full time

    Administration, Administrator, Helpdesk, Maintenance Administration, Property Administrator Our Darlington based client is looking for an Administrator to join their busy team on a temporary basis. This is a great opportunity for someone to secure a role within this well respected organisation:Your role:The Helpdesk Administrator will help manage and...

  • Helpdesk Coordinator

    4 weeks ago

    North West, United Kingdom Culina Logistics Full time

    Job Title: Helpdesk CoordinatorCulina Logistics is seeking a skilled Helpdesk Coordinator to join our team at our Appleton site. As a Helpdesk Coordinator, you will play a crucial role in managing and liaising with maintenance suppliers to ensure the efficient and cost-effective maintenance of our fleet tractor units and trailers.Key...

  • Helpdesk Coordinator

    4 weeks ago

    North West, United Kingdom Culina Logistics Full time

    Job Title: Helpdesk CoordinatorCulina Logistics is seeking a skilled Helpdesk Coordinator to join our team at our Appleton site. As a Helpdesk Coordinator, you will play a crucial role in managing and liaising with maintenance suppliers to ensure the efficient and cost-effective maintenance of our fleet tractor units and trailers.Key...

  • Accounts Payable Team Leader

    5 months ago

    North Lanarkshire, United Kingdom Apleona HSG Facility Management Full time

    Advert Text Accounts Payable Team Leader Location – Motherwell, ML1 1RU Hours – Monday – Friday, 8:30am – 17:00pm Fixed Term Contract – 6 Months Apleona is a UK provider of integrated facilities management. With a client base that extends across 350 UK operational sites, we employ over 1200 talented people to deliver service solutions...

  • Payroll Team Leader

    5 months ago

    North Lanarkshire, United Kingdom Rutherford Cross Full time

    Rutherford Cross is delighted to be partnering with a global premium drinks business in Lanarkshire to appoint a permanent Payroll Team Leader. Reporting to the Head of Shared Services, this represents a fantastic opportunity to join a globally recognised brand. **Role Purpose**: The leadership and management of the businesses centralised UK and Overseas...

  • Contract Team Leader

    4 months ago

    North Lanarkshire, United Kingdom Equans Full time

    Team Leader - Support **Offer ID**: - 56018**Contract type**: - Team Leader - Support**Schedule**: - Full-Time**Country**: - United Kingdom**Equans is looking for a Team Leader to join our team in Bellshill on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and benefits package.** The role holder...

  • Administration Team Leader

    5 months ago

    Lanarkshire, United Kingdom HRC Recruitment Full time

    **Administration Team Leader - Lanarkshire - Salary £DOE** **Do you have Team Leader experience within an Administration function? Are you an experienced Admin Team Leader looking for a new opportunity? Do you want the chance to join and established business based in Lanarkshire?** We are looking to speak to strong administration team leaders who are...

  • Team Leader

    4 months ago

    Lanarkshire, United Kingdom CeX Ltd Full time

    **Team Leaders with a passion for games, Movies, gadgets and computers** **Location**:East Kilbride **Contracted hours**: 35 **About Us;** - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, Australia, Mexico, Netherlands, Poland and India. - We trade games, Movies, gadgets, mobile phones, computing...

  • Team Leader

    3 weeks ago

    South Lanarkshire, United Kingdom HRC Recruitment Full time

    Job Title: Team LeaderWe are seeking a compassionate and experienced Team Leader to join our dynamic team, providing high-quality care and support to autistic adults.Job Summary:The Team Leader will be responsible for leading and mentoring a dedicated team, ensuring high standards of service in line with Social Care Standards. This role combines hands-on...

  • Team Leader

    3 weeks ago

    South Lanarkshire, United Kingdom HRC Recruitment Full time

    Job Title: Team LeaderWe are seeking a compassionate and experienced Team Leader to join our dynamic team, providing high-quality care and support to autistic adults.Job Summary:The Team Leader will be responsible for leading and mentoring a dedicated team, ensuring high standards of service in line with Social Care Standards. This role combines hands-on...

  • Team leader

    1 month ago

    South Lanarkshire, United Kingdom CV-Library Full time

    Role: Team Leader Salary: £35, 871 - £38,294 Location: Biggar , South Lanarkshire An established care provider is seeking a compassionate and experienced Team Leader to join their dynamic team, offering a salary of £35,871 - £38,294 per annum. This is a full-time, permanent role with 37 hours per week, ideal for someone passionate...

  • Senior Support Worker/team Leader

    5 months ago

    North Lanarkshire, United Kingdom Keane Premier Support Services Full time

    At Keane Premier Support Services, we are looking for committed and enthusiastic individuals to join our North Lanarkshire team. No two days are the same when working with Keane Premier Support Services. We are looking for a confident and responsible Team Leader, who will oversee the delivery of our quality service. **The responsibilities include**: - To...