Retail Training Manager
3 weeks ago
We're a passionate team of craft beer enthusiasts dedicated to delivering exceptional experiences to our customers. Our mission is to create a world where great beer brings people together.
About The RoleWe're seeking a highly skilled and experienced Training Manager to join our team. As a key member of our operations team, you'll be responsible for developing and implementing training programs that drive excellence in customer service, beer knowledge, and hospitality operations across our global network of bars.
As a Training Manager, you'll work closely with our operations team, opening managers, franchisees, and General Managers to ensure our teams are equipped with the skills and knowledge needed to deliver world-class experiences. You'll also be responsible for planning strategic training programs, utilizing and developing training systems, and supporting our network of regional and site-level trainers.
We're looking for a certified geek with a passion for hospitality, who is hyper-organized, self-motivated, and able to prioritize clearly. You'll be an optimistic quick learner, happy to take on full projects, and keen to ask questions to get to the root of the issue. Experience in hospitality openings, project management, and excellent written and face-to-face communication skills are essential.
About You- Prior experience in training within a multi-site hospitality group
- Certified geek with a passion for hospitality
- Hyper-organized self-starter
- Optimistic quick learner
- Problem solver and creative outside-the-box thinker
- Experience in hospitality openings
- Excellent written and face-to-face communication skills
- Comfortable presenting to a variety of audiences
- Skills in project management
We bleed craft beer. We are uncompromising. We count time in dog years. We challenge everything. Without us, we are nothing.
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