Retail Training Manager

1 month ago

Aberdeenshire, United Kingdom BrewDog Full time

About Us

COMPANY SHARES | BONUS SCHEME | PENSION ENHANCEMENTS UP TO 10% | 4-WEEK SABBATICAL EVERY 5 YEARS | STAFF DISCOUNT | EXTRA HOLIDAY DAY EACH YEAR | ADDITIONAL PAY FOR EACH BEER EXAM PASSED

We love great craft beer. We want everyone to be as passionate about it as we are – and our central team are vital in this mission. Every single person in our team can shape our future for the better, whether that’s for our people, planet or our incredible beer. Because we expect great things from you, we give great things back. And not only that - we are a Best Places to Work employer

HOP STOCK | We believe in sharing our success with our crew and have a unique Hop Stock benefit for our salaried team. That means you share in our success, and if we grow strongly, we win together.

BONUS SCHEME | Via BrewDog bonus scheme, our amazing crew members get rewarded when we succeed as a business. We wouldn’t be able to do it without you so it’s only right we share the success together

PENSION ENHANCEMENT | We increase our contributions to your pension up to 10% of your salary so together we can properly invest in your future. And, since the statutory amount all businesses pay is 3%, our decision to pay above that shows we’re taking your future seriously.

4-WEEK SABBATICAL| After every 5 years here you will receive an additional 4 weeks off to spend doing whatever you want.

STAFF DISCOUNT | 25% off in bars, 30% off online and 50% off BrewDog Merch to fill up your fridge and your wardrobe* (*don’t put your hoody in the fridge though)

ADDITIONAL HOLIDAY DAYS | For every full year completed up to your 5th year with us we add on one additional day’s leave above and beyond your initial entitlement. You therefore get an extra full week off at 5 years every single year onward to rest up.

BEER TRAINING | We love beer and we want you to love beer too, so we’ll support you through the internationally-recognised Cicerone qualifications, so you can love it almost as much as we do. We’ll also pay you more for each level you pass.

AND A LOT MORE | Okay, deep breath… enhanced sick pay, healthcare, life assurance, high street retail discounts, employee assistance programmes, enhanced family friendly policies around maternity and paternity leave, pawternity leave, DE+I and crew forum groups and an allowance to quality check some beers each month

We’re focused on making sure that we, and future generations, have a planet to brew great beer on. Our industry leading techniques help us create and deliver unique beer whilst doing our bit (and others’) for the environment.

About The Role

A hands-on training role within the BrewDog Bars business. Now at over bars worldwide (and growing), you will be responsible for ensuring our teams are supported to give amazing BrewDog experiences around the planet

Must have prior experience opening locations as well as experience curating customer service training programs across multi-venue operations and large number of employees. You'll be able to write training materials, work with operations to set and maintain standards and be a customer service excellence champion in our business.

Training will cover all aspects of the hospitality business including beer, the guest journey, service, food safety, H&S, systems and your role will entail being a beacon of knowledge in all these areas.

You will support our training effort and co-ordinate with several different people within the business from operations team, opening managers, franchisees, GM’s whilst reporting into our Head of L&D. You will also be part of our fantastic people team to ensure the overall aspirations of engagement are aligned.

This role is UK field based with occasional world-wide travel for new openings.

SOME KEY FOCUS' OF THIS ROLE:

Planning strategic training programmes for our existing bar teams. Utilising, developing, implementing and managing training systems. Supporting our network of regional and site level trainers throughout the business. Reacting to fast paced changes and communicating clearly to our teams.

About You

Prior experience in training within a multi-site hospitality group. Certified geek with a passion for hospitality, there is no requirement to know about beer as we can teach you that Hyper-organised self-starter able to prioritise clearly an urgent/important list to ensure delivery of projects remains on time and to the highest standard possible. Optimistic quick learner. Happy to take on full projects & keen to ask questions to get to the cause. Problem solver and creative outside the box thinker Experience in hospitality openings Excellent written & face to face communication skills with fluent English, other languages would be beneficial but not mandatory Comfortable presenting to a variety of audiences both face to face and virtually Skills in project management THE BREWDOG CHARTER WE BLEED CRAFT BEER | This is our true North.WE ARE UNCOMPROMISING | If we don't love it, we don't do it. Ever.WE COUNT TIME IN DOG YEARS | We are ambitious. We are relentless. We take risks.WE CHALLENGE EVERYTHING | We forge our own path.WITHOUT US WE ARE NOTHING | We are BrewDog.

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