Apprentice IT Support Specialist

3 days ago

Belfast, United Kingdom Johnson Controls, Inc. Full time

About the Role

We are seeking an Apprentice IT Support Specialist to join our team at Johnson Controls, Inc. as a key member of our IT department. As an Apprentice IT Support Specialist, you will be responsible for providing technical support to our customers and internal stakeholders.

Key Responsibilities

  • Provide technical support to customers via phone, remote connection, and on-site visits, as needed, for our CEM AC2000 Systems range of Access control products and integrations.

  • Log and maintain detailed records of support cases.

  • Prioritize and manage open cases to ensure timely resolution.

  • Guide clients through a series of actions to help set up systems or resolve issues.

  • Troubleshoot system issues and diagnose and solve CEM hardware or software faults.

  • Install and configure CEM AC2000 software applications and hardware.

  • Develop technical troubleshooting guides, user guides, and product release notes.

  • Deliver technical product training on hardware or software applications.

Requirements

  • Degree in Computer Science or related field or relevant industrial work experience.

  • Excellent technical problem-solving and troubleshooting skills, with the ability to make sound technical judgments based on knowledge and experience.

  • Understanding of Linux, including shell scripts.

  • Understanding of SQL.

  • Experience with Networking and troubleshooting servers/client machines.

  • Experience with Virtual Platforms, including Guest OS installation.

  • Experience installing and supporting Windows applications.

  • Self-motivated to manage your own time independently and able to work as part of a team.

  • Willingness to travel.

Desirable Qualifications

  • Experience in a customer-facing technical support environment.

  • Experience in supporting custom software applications.

  • Experience working within the Electronic Security industry, with understanding of Access control, CCTV, DVR, Intercoms, and Intruder systems.

  • Proficiency in any other European language.

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