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Client Relations Associate: Financial Operations

2 months ago


Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

At BUUK Infrastructure, we aspire to be the premier utility partner, driving the UK towards a sustainable future for all our clients. With over 30 years of experience, our group of companies has been at the forefront of transformation and innovation.

We foster a nurturing environment that is dedicated to empowering our employees to excel, ensuring they take pride in their individuality and their role within BUUK Infrastructure.

We are in search of Customer Service Advisors who are eager to contribute to our mission of cultivating customer loyalty and promoting business growth through consistently outstanding service.

Our contemporary contact centre is strategically located, easily accessible via public transport, and surrounded by various amenities. We operate on a rota to cover our contact centre's hours of operation (Monday to Friday from 8am to 8pm, and Saturday from 9am to 1pm). A hybrid working model is available after the completion of training.

About You

You must be prepared to commence employment and complete a mandatory training programme.

In this role, you will be situated in our contact centre, handling incoming calls and addressing correspondence from our customers. Our objective is to resolve customer inquiries during their initial contact.

Prior experience in a contact centre is not a prerequisite. We seek individuals who are enthusiastic about delivering exceptional customer service and prioritize customer needs in all their actions.

We recognize that everyone has unique working styles, which is essential for providing excellent customer service. To thrive in this position, you should be open to acquiring new skills to ensure we deliver outstanding service to our customers. Being a collaborative team player while also being capable of working independently is crucial.

What You Can Expect From Us

  • Competitive starting salary with opportunities for increase after the probation period
  • Annual cost of living pay adjustments
  • Company pension contributions up to 10% with employee contributions of 5%
  • Generous holiday allowance including bank holidays, with the option to purchase additional days
  • Referral bonuses for recommending friends and family
  • Hybrid working arrangements for eligible positions
  • Career development opportunities to help you achieve your professional goals
  • Engaging social events throughout the year

BUUK is proud of its award-winning culture. We prioritize your wellbeing and safety, as everyone deserves to return home safely each day. We are committed to being an equal opportunity employer, respecting one another and advocating for equity, diversity, and inclusion in all our endeavors.