Apprentice Administrator

3 days ago


Chorley, Lancashire, United Kingdom Foster Care Associates Full time

About Foster Care Associates

Foster Care Associates (FCA) is a leading independent fostering agency that provides a supportive and dedicated environment for foster parents and children. Our mission is to make a positive difference in the lives of looked-after children.

Job Summary

We are seeking an enthusiastic and reliable Administrator to join our team in our Chorley office. As an Apprentice Administrator, you will provide administrative support to our department, maintaining our database and IT systems, responding to telephone calls and managing mail, and ensuring the security and confidentiality of our records.

Key Responsibilities

  • Provide administrative support to the department, including data entry, filing, and record-keeping.
  • Maintain the department's database and other company IT systems, ensuring accuracy and up-to-date information.
  • Respond to inbound telephone calls and manage outgoing and incoming mail, providing excellent customer service to internal and external customers.
  • Ensure the security and confidentiality of our records, adhering to our strict confidentiality policies.
  • Communicate effectively with all stakeholders, including foster parents, children, and internal teams.
  • Comply with our Equal Opportunities Policy and Procedure in all employment practices.

Requirements

  • Basic administration skills, including data entry, filing, and record-keeping.
  • GCSE/equivalent in Maths and English (or willingness to complete alongside the qualification).
  • Ability to manage own workload and work independently, using initiative to seek advice when necessary.
  • Excellent customer service skills, with a focus on providing a positive experience for our customers.
  • Understanding of the use of IT and electronic communications, including Microsoft Office (e.g., Word, Excel, and Outlook).
  • Good organisational skills, with attention to detail and ability to prioritise tasks.


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