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Digital Transformation Director
2 months ago
Cti Digital is seeking a seasoned Client Services Director to lead our client-facing teams and drive business growth. As a key member of our Senior Leadership Team, you will be responsible for overseeing all client service activities, ensuring client satisfaction, and fostering long-term relationships.
Key Responsibilities- Develop and maintain strong, long-lasting client relationships.
- Act as a point of escalation for our strategic business leads, supporting the squads.
- Develop and implement strategies to enhance client services and satisfaction.
- Identify opportunities for growth within existing client accounts.
- Collaborate with senior management to align client service strategies with overall business objectives.
- Lead, mentor, and develop the client services team.
- Set performance goals and conduct regular performance reviews.
- Lead and inspire a high-performing Client Services team.
- Identify and address skill gaps within the team, providing opportunities for professional development.
- Set clear goals and KPIs for the Client Services and track progress towards achieving objectives.
- Ensure the timely and successful delivery of our solutions according to client needs and objectives.
- Monitor and manage client service metrics and KPIs.
- Address and resolve any client service issues or complaints.
- Work closely with sales, marketing, product development, and other departments to ensure a seamless client experience.
- Provide client feedback to internal teams to improve products and services.
- Prepare regular reports on client service activities and outcomes.
- Analyse client service data to identify trends and areas for improvement.
- Present findings and recommendations to senior management.
- Bachelor's degree in Business Administration, Marketing, or a related field. Master's degree preferred.
- Minimum of 5 years of experience in client services, account management, or a related field.
- Proven experience in a leadership role, managing a team of client service professionals.
- Strong understanding of client service principles and practices.
- Proficiency in CRM software.
- 28 days annual leave, in addition to the bank holidays.
- Six days per year for your continuing professional development (CPD).
- Personal training and development fund.
- Health cash plan.
- Cycle-to-work scheme.
- Life assurance scheme.
- Flexible working hours.
- Employee Assistance Programme.
- Pension 4% matched.
- Free breakfast on a Monday (if in the office).
Cti Digital is committed to fostering an inclusive, equal, and diverse workplace. We encourage candidates from all backgrounds and communities to apply. If you are a skilled professional with a passion for digital transformation to help businesses succeed, we would love to hear from you.
