Operations Director
3 weeks ago
Gallagher is partnering with Career Returners to launch our Career Returners Programme, aimed at supporting returning professionals in Insurance, Financial Services, or Consulting industries. We are excited to offer an incredible opportunity for an Operations Director to join our team.
Key Responsibilities- Act as the Operations lead for the Property team, overseeing Client Servicing and day-to-day operations.
- Accountable for overall operational management, including management of sales/pipelines, revenue/cost management, budget tracking, governance & controls for servicing, MI, client profitability, client segmentation.
- Partner with enabling functions (Risk, Finance, HR, Legal etc) and other business areas (Claims Advocacy).
- Accountable for operational budgets and resource forecasting and planning.
- Define and implement client servicing operations strategy to ensure excellent client service and continuous operational efficiency.
- Monitor and review service performance metrics and KPIs, identify trends and variances and instigate action plans, where required, to address ongoing issues.
- Experience of operational management, working to exceed targets within a regulated, measurable framework and achieving SLAs.
- Ability to build and maintain strong and credible relationships with senior key stakeholders and team members.
- People management experience, with evidence of successfully embedding processes/structures to monitor area profitability/expenses.
- Ability to collaborate across a matrix organisation.
- Excellent planning and analytical skills, able to interpret data with accuracy and present findings articulately.
- Effective organisational and planning capability, using own initiative and as part of a team.
- Able to use standard MS office products and relevant IT systems for the business unit.
- Competitive salary.
- Great teams and exciting career opportunities.
- Minimum of 25 days holiday, plus bank holidays, and the option to 'buy' extra days.
- Defined contribution pension scheme.
- Life insurance.
- Income protection.
- Health cash plan or Private medical insurance.
- Three fully paid volunteering days per year.
- Employee Stock Purchase plan.
- Share incentive plan.
- Critical illness cover.
- Discounted gym membership.
- Season ticket loan.
- Access to a discounted voucher portal.
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