Operations Facilities Supervisor

2 months ago

London, Greater London, United Kingdom JLL Full time

Shape the Future with JLL

At JLL, we are dedicated to transforming the real estate landscape for a sustainable future by integrating exceptional services, consultancy, and technology for our clients. We strive to recruit the most skilled and talented individuals, fostering an environment where they can flourish, develop rewarding careers, and find their place within our community. Whether you possess extensive experience in commercial real estate, technical trades, or technology, or you are eager to transition your relevant skills into a new sector, we invite you to join our team as we pave the way for a brighter future.

Role Overview: Facilities Supervisor

The Facilities Supervisor in London will oversee all facets of operational contract execution, providing support to the onsite team regarding daily operations and the integrated management of both hard and soft services, financial oversight, and customer service delivery. Reporting to the Account Director, this role includes direct management responsibilities, performance evaluations, personal development, and providing support during absences to ensure consistent service delivery. The Facilities Supervisor will also serve as the primary escalation point for client concerns related to the London office.
Leading, mentoring, and supporting the onsite team while aligning with the client’s workplace strategy is essential for fulfilling our commitments to all stakeholders. The office environment is modern and high-spec, fostering vibrant and diverse communities where enthusiasm and engagement are both welcomed and rewarded. Our goal is to deliver an exceptional workplace experience to customers, colleagues, and visitors at every interaction.

Key Responsibilities

The Facilities Supervisor is accountable for the following typical responsibilities:

  • Exhibits strong leadership qualities, guiding and mentoring the JLL team to enhance engagement, customer service excellence, and client-aligned delivery across all service lines, thereby elevating standards for both team members and suppliers.
  • Maintains operational awareness and understanding of JLL’s service delivery and client requirements.
  • Facilitates the overall execution of Integrated Facilities Management operations, ensuring compliance with health and safety regulations, engineering services, legislative requirements, contractor management, sustainability initiatives, and driving innovation.
  • Ensures high levels of satisfaction among client users by promoting prompt responses and customer service-focused delivery.
  • Provides assistance to the onsite team regarding Building Management Systems, Planned Preventative Maintenance schedules, and quality compliance, supported by the JLL Account Leadership Team.
  • Acts as the primary contact for all facilities, project, fit-out, and crisis management activities, assisting Facilities Coordinators in delivering timely solutions and identifying potential obstacles.
  • Serves as the main liaison for local Facilities Coordinators and the client regarding service requests, ensuring all requests are addressed within agreed timeframes and performance metrics.
  • Develops a comprehensive understanding of the working relationship with landlords, managing agents, and local vendors to facilitate seamless service delivery.
  • Ensures alignment of standards concerning daily and periodic cleaning, maintenance schedules, event management, and logistical processes.
  • Communicates openly and transparently, tailoring messages to suit specific audiences and their needs.

Required Skills

  • Proven experience in supporting and leading site-based teams across various service lines.
  • Ability to work independently while driving positive outcomes.
  • Outgoing and enthusiastic, capable of engaging with all stakeholders.
  • Demonstrated success in contract and team management.
  • Strong capability in building and maintaining vendor relationships.
  • Experience in financial oversight and identifying cost-saving opportunities.
  • Proficient in Microsoft Office Suite (Excel, Word, Outlook).
  • Excellent written and verbal communication skills, including presentation and negotiation abilities.
  • Capacity to manage multiple projects and priorities effectively.
  • Technical background in engineering, preferably within building services and maintenance.
  • Ability to network across all organizational levels.
  • Flexibility and adaptability to changing business needs are essential for this role.
  • Demonstrates initiative, confidence, and professionalism in all interactions.

Experience Requirements

  • Relevant qualifications or demonstrable experience in property management, facilities, operations, or engineering.
  • A minimum of 5 years in a related role within a customer-facing environment.
  • Experience in a creative or social media environment is advantageous.
  • Must demonstrate flexibility regarding the types of tasks performed and availability as critical needs arise.

Work Environment:

On-site – London, GBR

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table.

JLL Privacy Notice

Jones Lang LaSalle (JLL), along with its subsidiaries and affiliates, is a premier global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you is for the purposes of processing in connection with JLL's recruitment process. We endeavor to keep your personal information secure with an appropriate level of security and retain it only as long as necessary for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details, please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy.

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