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Automotive Service Consultant
2 months ago
Position Overview:
As an Automotive Service Consultant at JCT600, you will be integral in delivering outstanding customer service. Your role will involve preparing for client visits, addressing their needs with professionalism, and ensuring a seamless experience throughout their interactions with our dealership.
We are looking for a committed individual who possesses a customer-focused mindset, excellent communication abilities, and a proactive approach to customer service.
Primary Responsibilities:
- Exhibit a high degree of courtesy and integrity when interacting with clients.
- Comprehend client requirements and provide precise information regarding service timelines.
- Coordinate vehicle repairs with the service team to adhere to agreed schedules.
- Manage client inquiries and convert them into service appointments.
- Keep clients updated on the status of their vehicle repairs.
- Promote relevant products and services to fulfill client needs.
- Process invoicing and payment transactions efficiently.
- Collaborate with colleagues to meet departmental objectives.
- Utilize dealership systems to maintain accurate records.
Required Qualifications:
- Proven history of achieving high levels of customer satisfaction.
- Exceptional verbal and written communication skills.
- Familiarity with IT tools and database management.
- Ability to perform under pressure and meet deadlines.
- Build strong relationships with clients and team members.
- Team-oriented approach.
- Valid driving license.
Benefits:
Working with us provides a competitive salary, bonus opportunities, life insurance, pension scheme, paid time off, flexible working arrangements, training initiatives, referral bonuses, service discounts, and long-term incentives.
About JCT600:
With a longstanding reputation in the automotive sector, JCT600 is committed to delivering an exceptional experience for both clients and employees. We prioritize diversity, inclusion, and personal growth, fostering a supportive and empowering workplace for all.
