Receptionist/Office Coordinator

2 months ago

Accrington, Lancashire, United Kingdom Dr Bello's Surgery Full time

About Dr Bello's Surgery

Dr Bello's Surgery is a reputable healthcare organization dedicated to providing high-quality primary care services to a diverse population. Our mission is to deliver personalized patient-centered care, promoting health, wellbeing, inclusion, and equality to the local community.

Job Summary

We are seeking a motivated and enthusiastic Receptionist/Office Coordinator to join our team. The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the clinical staff in delivering high-quality patient care.

Main Responsibilities

  • Prepare the office for opening and closing procedures.
  • Conduct quality checks for the office, including temperature monitoring and building checks.
  • Welcome and receive patients and visitors in a professional and friendly manner.
  • Manage patient requests for appointments and visits, ensuring accurate recording of details.
  • Process repeat and acute prescriptions, and initiate contact with patients and external agencies as required.
  • Provide test results to patients and maintain accurate records.
  • Facilitate effective communication between patients, staff, and external agencies.
  • Act as a chaperone for general examinations if requested.
  • Accept payments for private services and deal with general enquiries.
  • Support administrative staff and tasks, providing cover during staff absences.
  • Undertake weekly and monthly building checks, ensuring issues are escalated for immediate resolution.

Requirements

  • Experience of working with the general public.
  • Previous experience of working in a healthcare setting is desirable.
  • Basic IT skills and excellent communication skills, both written and oral.
  • Smart, polite, and confident with excellent organizational skills.
  • Team working and using initiative and self-motivation.

About Us

Dr Bello's Surgery is committed to providing a positive and supportive work environment, with opportunities for staff development and career progression. We are an equal opportunities employer and welcome applications from diverse candidates.

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