Receptionist
2 weeks ago
About the Role:
We are seeking a highly organized and customer-focused Receptionist/Administrator to join our team at Dr Bello's Surgery. As a key member of our front desk team, you will be responsible for providing exceptional patient care and administrative support to our healthcare professionals.
Key Responsibilities:
- Prepare the building for opening and closing, ensuring a smooth and efficient start to the day.
- Answer incoming phone calls, transferring calls or dealing with callers' requests in a professional and friendly manner.
- Process patients' requests for appointments and visits, ensuring accurate recording of details.
- Provide an excellent standard of customer service, responding to patients' queries and concerns in a timely and empathetic manner.
- Manage all queries and data in an efficient manner, maintaining accurate records and files.
- Process repeat and acute prescriptions, ensuring timely and accurate completion.
- Initiate contact and respond to requests from patients, team members, and external agencies.
- Photocopy documentation as required, maintaining confidentiality and discretion.
- Input data into patients' medical records to a high standard, ensuring accuracy and attention to detail.
- Deal with requests for information, Subject Access Requests, insurance/solicitors reports, and letters, DVLA forms, medical examinations.
- Maintain a clean, tidy, and effective working area at all times, adhering to health and safety protocols.
- Monitor and maintain the reception area, including noticeboards, patient information leaflets, and posters.
- Support all clinical staff with general tasks as requested, demonstrating a team-oriented approach.
Requirements:
- Experience of working with the general public, preferably in a healthcare setting.
- Excellent communication skills, both written and oral.
- Basic IT skills, with proficiency in Microsoft Office and EMIS Web.
- Clear, polite telephone manner, with the ability to handle sensitive and confidential information.
- Smart, polite, and confident, with excellent organizational skills and attention to detail.
- Team working, with the ability to work collaboratively with healthcare professionals and other staff members.
What We Offer:
As a Receptionist/Administrator at Dr Bello's Surgery, you will have the opportunity to work in a dynamic and supportive team environment, providing exceptional patient care and administrative support to our healthcare professionals. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.
How to Apply:
If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your CV and a covering letter, to [insert contact information].
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