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Receptionist
2 months ago
Dr Bello's Surgery and King Street Medical Centre are seeking a highly motivated and organized Receptionist/Administrator to join their team. The successful candidate will be responsible for providing exceptional customer service, managing administrative tasks, and supporting the clinical team.
Main Responsibilities- Prepare the building for opening and closing, ensuring a smooth and efficient start to the day.
- Conduct quality checks on the surgery, including fridge monitoring and building checks.
- Welcome and receive patients and visitors, providing a warm and welcoming environment.
- Manage telephone and face-to-face contact with patients, responding to queries and requests in a professional and friendly manner.
- Process patient requests for appointments and visits, ensuring accurate recording of details.
- Assist patients with distressed or bereaved situations, escalating to management and/or clinicians as necessary.
- Receive and make telephone calls, ensuring accurate recording of details.
- Maintain a clean and tidy reception area, taking action to manage difficult or aggressive patient behaviors.
- Action repeat prescription requests and complete new registration procedures.
- Provide test results to patients and facilitate effective communication between patients, staff, and secondary care.
- Act as a chaperone for general examinations and accept payments for private services.
- Deal with general enquiries and explain procedures as requested.
Dr Bello's Surgery and King Street Medical Centre are two local surgeries that offer a high-quality range of primary care services to a diverse population. We are committed to providing personalized patient-centered care, promoting health, wellbeing, inclusion, and equality to the local community.
Person Specification- Experience of working with the general public.
- Previous experience of working in general practice is desirable.
- Administrative experience is essential.
- GCSE level or equivalent is required.
- Level 2 qualification in Customer Care is desirable.
- AMSPAR Receptionist certificate is desirable.
The successful candidate will be required to work over both sites and will be expected to maintain confidentiality and adhere to information governance requirements.
