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Customer Service Consultant
2 months ago
Position: Customer Service Consultant (Automotive Sector)
Salary: Competitive (dependent on experience) OTE approximately £39,000
Employment Type: Full-Time, Permanent
Are you interested in joining a highly regarded dealership in the southeast? If so, we have a fantastic opportunity for you Our client is seeking a dedicated Customer Service Consultant to enhance their expanding team.
They are currently looking for a Customer Service Consultant to join their dynamic team.
Key Responsibilities:
As a Customer Service Consultant, you will play a vital role in providing a welcoming and efficient reception, ensuring exceptional customer satisfaction. You will be responsible for maintaining high standards of service quality and supporting ongoing process enhancements.
Core Duties:
- Warmly greet all customers and promptly address their needs.
- Collect and document comprehensive customer and vehicle information, along with precise details of the required services.
- Coordinate with the Senior Service Consultant or Service Manager regarding the status of vehicles in the workshop.
- Communicate any delays in service completion to customers.
- Manage the workshop loading system effectively.
- Notify customers of any uncompleted work and schedule future appointments for necessary services.
- Prepare invoices for both cash and account customers.
- Present invoices to cash customers and process payments prior to vehicle release.
- Address customer inquiries and resolve complaints professionally.
- Ensure warranty information is accurately recorded on job cards.
- Collaborate with the Parts Department regarding parts orders for vehicles in service.
- Maintain organized filing of job cards and related documentation.
- Assist in achieving sales targets as outlined by the Aftersales Service Manager.
To express your interest in this position, please submit your updated CV to Pybus Recruitment Ltd.
Candidate Profile
About You:
- Essential experience in the automotive industry
- Strong background in customer service and administration
- A desire to advance into a more senior role with increased responsibilities
- Adaptable mindset and a positive demeanor
- Excellent communication abilities
- Experience in a sales or customer service environment
- Valid driving license
- Proof of eligibility to work in the UK
Employee Benefits
Benefits Include:
- 22 days of annual leave plus bank holidays
- Performance-based incentives and loyalty rewards
- Company pension scheme
Requirements: Proof of eligibility to work in the UK. Relevant experience in the automotive sector. Professional appearance. Competency in numeracy, literacy, and IT skills. Understanding of basic vehicle design and function. Relevant product knowledge. Committed to continuous improvement and performance enhancement. Seeks constructive feedback and takes responsibility for personal development. Understands business performance drivers and optimizes commercial opportunities. Efficiently plans and manages processes and resources. Open to change and improvement. Knowledgeable about and aligned with brand standards.
