Customer Service Advisor
3 weeks ago
We are seeking a highly skilled and empathetic Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you will be responsible for delivering exceptional service to our customers, providing support and guidance on their life assurance, savings, investments, and pension plans.
Our ideal candidate will have excellent communication and problem-solving skills, with the ability to remain calm under pressure. You will be comfortable working with multiple IT applications and have a strong attention to detail. If you are passionate about delivering a seamless customer experience and are excited to work with great people, we want to hear from you
About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our customers, and we are committed to making a positive difference in the lives of millions. Our unique technology solution enables us to provide a seamless experience for our customers, and we are always looking for new ways to innovate and improve our services.
As a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group, we offer a range of benefits and opportunities for career development. If you are looking for a challenging and rewarding role in a dynamic and supportive environment, we encourage you to apply.
Key Responsibilities- Provide exceptional customer service to our customers, responding to their queries and concerns in a timely and professional manner.
- Work closely with our customers to understand their needs and provide tailored solutions to meet their requirements.
- Use our technology solution to provide a seamless experience for our customers, ensuring that their queries are resolved efficiently and effectively.
- Collaborate with our team to identify and implement process improvements, ensuring that our services are delivered to the highest standard.
- Participate in ongoing training and development to enhance your skills and knowledge, ensuring that you are equipped to deliver exceptional service to our customers.
- A competitive salary and benefits package.
- Ongoing training and development opportunities.
- A dynamic and supportive work environment.
- The opportunity to work with a leading provider of outsourced administration services.
- The chance to make a positive difference in the lives of millions.
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