Service Advisor

2 months ago


Basingstoke, Hampshire, United Kingdom KPI People Full time

Service Advisor Opportunity

We are seeking a skilled Service Advisor to join our team at KPI People. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring the smooth operation of our aftersales department.

Key Responsibilities:

  • Meet and greet customers, providing a warm and welcoming experience.
  • Explain the work due to be carried out on their vehicle, ensuring customers are fully informed and satisfied.
  • Accurately complete courtesy car insurance paperwork, maintaining high standards of administrative efficiency.
  • Keep customers updated on progress, advising of any additional work required.
  • Liaise with the Workshop, Parts Department, Valeting Team, and Drivers to ensure seamless communication and efficient workflow.
  • Invoice work carried out, providing clear explanations and taking payment.
  • Quote, introduce, and sell Service Plans, driving revenue growth and customer satisfaction.
  • Ensure all Warranty paperwork is correctly completed, maintaining compliance and accuracy.
  • Deliver the highest level of customer service at all times, upholding our company's values and reputation.

Requirements:

  • 12 months' experience as a Service Advisor in the motor trade.
  • Full UK driving license.
  • Desirable: Franchised dealership experience, Kerridge or Pinnacle experience.

Remuneration and Benefits:

  • Basic salary of £29,000.
  • On-target earnings of £40,000 +.
  • Great benefits package.
  • Working hours: Monday to Friday, 8am - 6pm, with 1:2 Saturday mornings on a rota.

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