Administrative Support Specialist

2 weeks ago

Worcester, Worcestershire, United Kingdom Herefordshire and Worcestershire Health and Care NHS Trust Full time
About the Role

We are seeking an experienced Administrative Support Specialist to join our busy Neighbourhood Mental Health Team. As an integral part of our admin team, you will provide vital support to the teams and members of our organization, ensuring the smooth operation of our community mental health function.

Key Responsibilities
  • Provide administrative support to the Neighbourhood Mental Health Team, including reception, data input, scanning, telephone cover, and generic inbox management.
  • Liaise with patients, carers, professionals, and colleagues daily, maintaining accurate records and problem-solving as required.
  • Act as a member of the wider admin function, providing support and cover when required, and liaising regularly with the clinical team and actioning daily admin tasks.
  • Prioritize a busy workload and work flexibly to meet demand, with a good customer service focus when dealing with internal and external inquiries.
Requirements
  • Education to vocational level 2 in Business Administration or equivalent.
  • Good general education with a minimum of 2 GCSEs (to include English Language) at grade 9-4 (*A-C) or NHS administrative experience.
  • Understanding of clerical/office procedures and administrative systems, data inputting procedures, and working knowledge of Microsoft Office applications.
  • Ability to communicate clearly and effectively in English in both verbal and written formats, with good literacy and numeracy skills.
  • Standard IT skills, including typing, letter and email formation, creation of spreadsheets, and ability to prioritize a busy workload effectively.
About Us

Herefordshire and Worcestershire Health and Care NHS Trust is a leading provider of community hospitals and community health services across Worcestershire and mental health and learning disability services across both Herefordshire and Worcestershire. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What We Offer
  • 27 days leave plus bank holidays, increasing up to 33 days with long service.
  • Generous NHS pension and enhanced pay when working unsocial hours.
  • Flexible and agile working opportunities.
  • Great maternity, paternity, and adoption support.
  • Wide range of staff networks, including LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage).
  • Health service discounts and online benefits, including excellent cycle to work and car salary sacrifice schemes.
  • Health and wellbeing opportunities.

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