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Night Shelter Supervisor

2 months ago

London, Greater London, United Kingdom Glass Door Homeless Charity Full time

Job Summary:

We are seeking a highly skilled and compassionate individual to join our team as a Charity Operations Manager. As a key member of our operations team, you will be responsible for the day-to-day management of our night shelters in West and Southwest London.

Key Responsibilities:

  • Manage the smooth operation of our night shelters, ensuring that all guests receive a safe and welcoming environment.
  • Supervise and support volunteer teams at each venue, developing strong communication with Volunteer Co-ordinators.
  • Maintain accurate guest attendance records and shift reports on our iPad-based client relationship platform.
  • Monitor guest welfare throughout the shift and respond to any situations or emergencies that arise.
  • Adhere to Glass Door's operational and health & safety policies in all aspects of your work.
  • Maintain clear lines of communication with colleagues, including Overnight Project Workers, Caseworkers, and Operations Manager.
  • Conduct nightly briefings for volunteers and staff before the shelter opens to guests.
  • Undertake any other duties to aid the good running of the project, as required by the Operations Manager.
  • Ensure the shelter van is kept well-organized and stocks are well-maintained.

Requirements:

  • Experience working within the homelessness sector or with similarly vulnerable people.
  • Understanding of the needs of people experiencing homelessness and working in a compassionate and flexible manner.
  • Confidence in dealing with challenging behavior.
  • Ability to carry out manual handling tasks.
  • Valid driver's license and willingness to drive the shelter van.
  • Ability to speak additional languages, including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian, or Tigrinya.
  • Lived experience of homelessness.
  • Relevant training certificates (First aid, health & safety, fire safety, conflict de-escalation).

What We Offer:

  • Competitive hourly rate of £90.
  • Company events.
  • Company pension.
  • Health & wellbeing programme.
  • Sick pay.

Location: West/Southwest London. Ability to commute or relocate to this area is required.