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Night Shelter Support Worker
1 month ago
Join Glass Door Homeless Charity as an Overnight Project Worker and make a difference in the lives of those experiencing homelessness.
About the RoleWe are seeking exceptional individuals to provide a vital nightly service for our guests. As an Overnight Project Worker, you will be responsible for maintaining a friendly and supportive environment, cultivating positive relationships with guests, colleagues, and volunteers.
Key Responsibilities- Diffuse difficult or dangerous situations and summon assistance when necessary.
- Write regular shift reports using the In-Form client relationship platform.
- Carry out regular checks around the shelter, checking conditions of all areas.
- Ensure that the van is loaded correctly with shelter provisions and that no Glass Door belongings are left on site.
- Adhere to Glass Door's operational and health & safety policies in all aspects of your work.
- Ensure cleaning protocols are followed and implemented.
- Undertake any other duties to aid the good running of the project, as required by the Shelter Manager or Operations Manager.
- Accurately report observations, interactions, concerns and actions with guests to their caseworker using written reports.
- Set up and help serve a simple breakfast for guests in the morning.
- Ensure all guests are woken from 6am onwards and leave the building by 7am.
- Commitment to providing an excellent service and to interact with shelter guests in a positive and respectful manner.
- Ability to work as part of a team and be a supportive team member. Confidence in dealing with challenging behaviour.
- Good written and verbal communications skills. Ability to carry out manual handling tasks.
- Understanding of and commitment to Equal Opportunities.
- Driver shifts only: Valid driver's license and willingness to drive the shelter van.
- Experience working within the homelessness sector or with similarly vulnerable people.
- Ability to speak additional languages including but not limited to Polish, Romanian, Arabic, Spanish, French, Bulgarian, Russian or Tigrinya.
- Lived experience of homelessness.
- An understanding and value of trauma informed care.
- Relevant training certificates (First aid, health & safety, fire Safety, conflict de-escalation).
We value diversity and welcome all, in particular those with life experience and lived experience. We offer a supportive and collaborative work environment, opportunities for training and development, and a chance to make a real difference in the lives of those experiencing homelessness.
Please note that some of our Overnight Project Workers are required to have a driving license and be able to drive a manual vehicle. However, this post is also suitable for those that want a non-driving role.
On each shift, one of the two Overnight Project Workers will be an allocated driver and is expected to drive the van back to its local base in Fulham or Wandsworth, depending on the shelter circuit. The allocated driver for the shift will receive an additional hour of pay for this task.
