Hotel Operations Supervisor

Hotel Operations Supervisor – Maldron Hotel Newcastle

We are excited to announce a new opportunity for a Hotel Operations Supervisor at the prestigious Maldron Hotel Newcastle.

Situated in a prime location, Maldron Newcastle offers guests a blend of modern comfort and style, making it an ideal choice for travelers seeking a memorable stay.

The hotel features a variety of accommodations, including double, twin, triple, and family rooms, as well as executive suites and a fitness center.

Guests can indulge in delightful dining experiences at the Grain and Grill Restaurant, which showcases a menu filled with nutritious and hearty options sourced from local suppliers. Additionally, the hotel proudly serves its own coffee brand, Red Bean Roastery, crafted by skilled baristas.

For those looking to unwind, the outdoor courtyard provides a perfect setting for enjoying drinks and meals in a relaxed atmosphere. With attentive staff, quality cuisine, and excellent amenities, the hotel is a fantastic venue for gatherings with loved ones.

The hotel also boasts three state-of-the-art conference rooms and event spaces, making it a convenient choice for hosting meetings and events.

Role Objectives

Reporting directly to the Operations Manager, the Hotel Operations Supervisor will be responsible for managing key hotel functions and supporting the General Manager and Deputy General Manager in their duties.

Key Responsibilities

• Manage the daily operations of the hotel.
• Ensure consistent adherence to quality standards.
• Anticipate and address guest needs proactively.
• Assist in delivering exceptional guest service across all departments.
• Resolve customer issues promptly and effectively.
• Maintain comprehensive knowledge of hotel operations and all departments.

Qualifications:

• Previous supervisory experience in the hotel or hospitality sector.
• Exceptional customer service skills.
• A genuine passion for the hospitality industry.
• A professional and approachable demeanor when interacting with guests and team members.
• Strong upselling abilities across all hotel services.

Employee Benefits:

• Staff discounts for friends and family at all Dalata Hotels.
• 25% discount on food and beverages at all Dalata Restaurants.
• Complimentary meals during shifts.
• Participation in the SAYE share scheme.
• Opportunity to earn additional vacation days each year.
• Free access to the gym facilities.
• Eldon Square discount card.
• Referral bonus program.
• Access to the Dalata Training Academy and various development courses.
• Recognition and rewards for outstanding performance.
• Employee Assistance Programme, including free support and counseling sessions.
• Weekly treats and birthday gifts.

About Our Culture:

Dalata Hotel Group, the largest hotel group in Ireland, is poised for exciting growth with numerous positions opening up as we expand in Ireland and the UK. Our commitment to our values—"Our People, Our Fairness, Our Service, and Our Individuality"—ensures that those with the right attitude and energy will find ample opportunities for advancement within our organization. We foster an environment where individuals can thrive both personally and professionally, with unique training programs designed to support your development. Our aim is to create a fair, supportive, and objective workplace for all employees.

Dalata Hotel Group Plc is an Equal Opportunities Employer.