{"h1": "Night Manager Job Description at The Maldron Newcastle", "p": "We are seeking a highly skilled and experienced Night Manager to join our team at The Maldron Newcastle. As a Night Manager, you will be responsible for the smooth and efficient operation of the hotel during the night shift, ensuring the highest level of customer service and maintaining a professional and positive image.

Key Responsibilities:

* Manage the hotel operations during the night shift, ensuring all tasks and duties are completed to the highest standards.
* Provide exceptional customer service to guests, responding to their needs and resolving any issues promptly.
* Oversee the team of Night Porters and their nightly tasks, ensuring they are completed efficiently and effectively.
* Conduct regular health and safety checks, including fire walks and security checks, to ensure the hotel is safe and secure.
* Manage the front office duties, including running the night audit report and check-in and check-out of guests.
* Lead the team to achieve goals in relation to mystery audits, customer comment index, quality evaluations, and hotel standards.

Requirements:

* 2-3 years of experience in a similar night or reception role.
* Excellent knowledge of the hotel business and previous hospitality experience.
* Good computer skills and knowledge of Opera and Brilliant electronic front office system.
* Excellent leadership and development skills, with the ability to motivate and inspire the team.
* A warm, friendly, and approachable personality when dealing with fellow staff and guests.
* The ability to work on their own initiative, as well as being capable of working as part of a team.

What We Offer:

* A competitive salary and benefits package.
* Opportunities for career development and progression.
* A dynamic and supportive work environment.
* The chance to work with a leading hotel group in Ireland and the UK.

If you are a motivated and experienced Night Manager looking for a new challenge, please apply today

", "h2": "About The Maldron Newcastle", "p": "The Maldron Newcastle is a 265-room hotel located in the heart of the city, providing a central location for guests who are looking for stylish and comfortable accommodation with Newcastle City at their doorstep. The hotel has a range of amenities, including a fitness suite, Grain and Grill Restaurant, and Red Bean Roastery coffee brand.

We are a dynamic and supportive team, committed to providing exceptional customer service and maintaining a professional and positive image. We are looking for a talented individual to join our team as a Night Manager, who shares our values and is passionate about delivering excellent customer service.

If you are interested in this exciting opportunity, please apply today

", "h2": "Our Culture", "p": "At The Maldron Newcastle, we lead through our values of "Our People, Our Fairness, Our Service, and Our Individuality." We are committed to creating a supportive and inclusive work environment, where our employees can thrive and develop their skills.

We are an equal opportunities employer and welcome applications from all qualified candidates.

If you are interested in this opportunity, please apply today

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