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Technical Support Specialist

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Worcester, Worcestershire, United Kingdom Randstad UK Holding Full time
Job Overview

Position: Service Desk Analyst

Location: Worcester

Work Arrangement: Hybrid Role

An exciting opportunity has emerged for a Service Desk Analyst to become a vital part of the organization, operating from their regional office. In this role, you will deliver exceptional customer support by effectively addressing incidents on the first contact, utilizing your expertise in both 1st and 2nd line support.

Key Responsibilities:

  • Provide high-quality assistance to users experiencing technical issues.
  • Resolve inquiries efficiently, ensuring customer satisfaction.
  • Escalate unresolved problems to the appropriate teams for further investigation.

This position is ideal for individuals who are passionate about technology and dedicated to enhancing user experiences through effective problem-solving.