Evening Operations Supervisor

3 weeks ago


London, Greater London, United Kingdom DoubleTree by Hilton Angel Kings Cross Full time
Position Overview

As an Evening Operations Supervisor, you will play a crucial role in ensuring the smooth operation of our hotel during the night shift. Your primary responsibility will be to deliver outstanding service to our guests while managing the front desk and overseeing hotel operations.

Key Responsibilities
  • Guest Relations: Engage with guests to provide a warm welcome, assist with inquiries, and ensure their needs are met, particularly for VIP and long-stay guests.
  • Complaint Management: Address and resolve guest complaints promptly and effectively, ensuring a high level of satisfaction.
  • Coordination: Oversee the services and special arrangements for long-stay guests, ensuring their comfort and satisfaction.
  • Policy Adherence: Stay informed about all hotel services, policies, and emergency protocols to ensure compliance and safety.
  • Health and Safety: Conduct necessary health and safety procedures, including fire safety checks and food safety investigations.
Employee Benefits

We value our employees and offer a range of benefits, including:

  • Competitive salary with cash incentives for employee referrals.
  • Long service recognition with cash bonuses and complimentary overnight stays after two years of service.
  • Complimentary meals during shifts.
  • Sales incentives and rewards for initiative.
  • Discounted or complimentary access to leisure facilities.
  • Free parking at the hotel.
  • Discounted rates for stays at our hotels.
  • Opportunities for personal development within the hotel group.
  • Fully funded apprenticeships available.
  • Annual holiday entitlements, including bank holidays, with the option to purchase additional leave.
  • Pension enrollment for long-term financial security.
Ideal Candidate

The ideal candidate will possess a passion for delivering exceptional guest service, with the ability to work flexible hours, including mornings, evenings, and weekends. You will be dedicated to creating memorable experiences for our guests and contributing to the overall success of the hotel.

Join us at DoubleTree by Hilton Angel Kings Cross and be part of a team that values hard work, commitment, and long service, while providing excellent opportunities for growth and development within the hospitality industry.



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