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Operations Supervisor
2 months ago
Are you interested in joining a company that offers you:
The application process for this position is straightforward.
- £250, with potential cash bonuses of up to £1000 for referring a friend to join our team - T&Cs apply
- Recognition for long service, including cash bonuses and complimentary overnight stays after 2 years of service.
We value your dedication and provide the following team benefits upon joining:
- Complimentary meals during your shifts
- Incentives based on sales performance and initiative recognition
- Discounted or complimentary access to leisure facilities (specific to the hotel)
- Free parking (specific to the hotel)
- Opportunities for discounted stays at our hotels or
- Complimentary hotel stays as part of our rewards and recognition program
- Personal development opportunities within the Hotel Group Brand Portfolio
- Fully funded apprenticeship programs (T&Cs apply)
- Annual holiday entitlements, including bank holidays
- Option to purchase additional holiday entitlements
- Enrollment in a pension scheme
Do you identify with the following qualities?
- Eager to learn and grow
- Positive demeanor and a knack for making guests feel welcome
- Friendly and compassionate nature
- Enjoys teamwork and can lead effectively
- Composed, efficient, and able to thrive under pressure
- Committed to delivering outstanding guest service
- Driven and diligent
- Excellent communication skills and high grooming standards
- Flexible availability for mornings, afternoons/evenings, and weekends
- Consistently provides exceptional customer experiences
- Is the Operations Supervisor role the right fit for you? Do you possess the skills and experience necessary for this position? What’s holding you back?
DoubleTree by Hilton Angel Kings Cross is seeking an Operations Supervisor
We are committed to providing our employees with excellent opportunities for growth and development within the DoubleTree by Hilton brand. We take pride in recognizing and rewarding our staff for their hard work, dedication, and long service.
Our organization operates branded hotels in prime locations across the UK and Ireland, focusing on nurturing talent and making smart investments to drive superior performance and growth.
The Role:
- As an Operations Supervisor, you will engage with guests to welcome, converse, and assist with inquiries, particularly when VIP guests and long-stay guests are present in the lobby
- You will be responsible for managing the initial impressions of our guests
- Engage guests in conversation and provide general assistance
- Address, document, and resolve guest complaints promptly
- Welcome VIP guests and major corporate clients upon their arrival
- Coordinate services and special arrangements for long-stay guests
- Understand and apply all credit procedures
- Stay informed about all hotel products, services, policies, and emergency protocols
- Monitor guest satisfaction reports and implement strategies for improvement
- Handle, document, and follow up on management issues or emergencies as they arise
- Conduct any necessary health and safety procedures, including fire drills and food safety investigations
