Customer Service Representative

1 month ago


Loughborough, United Kingdom Fabric Recruitment Ltd Full time
About the Role

We are seeking a highly motivated and dynamic individual to join our clients' team as a Customer Service Coordinator. This exciting opportunity offers a chance to play a vital role in ensuring customer satisfaction by handling orders, managing accounts, and providing proactive support.

This role is not limited to traditional customer service tasks; you will also utilise your sales background to identify upselling opportunities and contribute to revenue growth.

Key Responsibilities
  • Taking customer calls and addressing inquiries promptly and professionally.
  • Processing orders accurately and efficiently, ensuring timely delivery.
  • Managing customer accounts and building strong relationships.
  • Utilising geographic knowledge to coordinate efficient load planning.
  • Proactively identifying opportunities to upsell products or services.
  • Contributing to stock rotation strategies to optimise inventory management.
About You

We are looking for a self-motivated individual with a passion for customer service and sales, and who thrives in a fast-paced, collaborative environment. Previous experience in customer service and sales, with a proven track record of achieving targets, is essential. Strong communication and interpersonal skills, with a customer-focused approach, are also required. Ability to work autonomously and take initiative to solve problems is a must. Geographic knowledge and experience in load planning is an advantage. A proactive attitude with a willingness to go the extra mile to exceed customer expectations is essential for success in this role.



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