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Clinical Operations Manager
2 months ago
Job Overview
We are thrilled to announce a remarkable opportunity within the Medical Care Clinical Business Unit (CBU) for a dynamic and dedicated Service Manager. As a key member of the CBU management team, you will oversee a diverse portfolio in a high-energy setting, contributing to the operational management and strategic oversight of Critical Care, Respiratory, and Palliative Care Services.
This position is pivotal in supporting the Trust's commitment to excellence, ensuring we remain OUTSTANDING for our patients, communities, and staff.
To excel in this role, substantial operational experience within the NHS is essential.
If you are a seasoned, driven, and self-sufficient leader capable of making independent decisions, we would be eager to connect with you.
Depending on your qualifications and experience, this role may be suitable for an apprenticeship. As an Apprentice at Warrington and Halton Teaching Hospitals NHS Foundation Trust, you will pursue a Senior Leaders PGDip qualification, gaining valuable skills and knowledge as outlined below. The successful candidate will be allocated dedicated time to achieve this qualification and will participate in study sessions with a local training provider.
We are also committed to the development of our workforce, offering opportunities to join the team under Annexe 21 arrangements, where you will receive support through a development plan to acquire the necessary skills, knowledge, and experience to advance in this role.
Key Responsibilities
The Medical Care Business Unit (CBU) encompasses various specialties, including Critical Care, Respiratory, Cardiology, Diabetes and Endocrinology, Rheumatology, Palliative Care, Dermatology, and Neurology Services. Our collaborative approach focuses on delivering the Quality, People, and Sustainability framework, placing patients at the core of our operations. We foster a proactive culture that embraces learning from experiences.
In this role, you will collaborate with the Clinical Lead and Matron within the specialties, spearheading the execution of patient-centered clinical operational strategies and plans while engaging with both internal and external stakeholders. Ensuring the delivery of high-quality, safe services in alignment with performance indicators is crucial, as you will manage the daily operational performance, including key performance indicators, finance, and governance frameworks.
Reporting directly to the CBU Manager, you will operate at a senior level, proactively leading and motivating teams. You will also be expected to step in for the Clinical Business Manager when necessary.
Candidates must be prepared to participate in the Trust senior manager on-call (SMOC) as required through the Trust on-call rota.
About Us
Warrington and Halton Teaching Hospitals NHS Foundation Trust is a compassionate and innovative organization, dedicated to achieving the best outcomes for our patients while ensuring a positive experience for our staff. We strive to be exceptional for our patients, communities, and employees, and we are committed to being a premier destination for healthcare, employment, and education.
Our hospitals are strategically located to meet the growing healthcare demands of the local population.
A CQC-rated 'good' organization with 'outstanding' features, we are on a path towards university hospital status, having achieved teaching hospital recognition in recent years.
Our diverse workforce of nearly 5,000 employees represents over 50 nationalities. We are proud to be an equal, diverse, and inclusive employer, recognized for our pioneering efforts in equality, diversity, and inclusion. The Trust has received numerous external accreditations and is actively working towards the Anti-Racist Organisation Framework, emphasizing the importance of anti-racism in all our endeavors.
Job Responsibilities
The ideal candidate will be an experienced, motivated, and independent leader capable of acting on their initiative, consistently achieving outstanding performance as a role model for the Trust's values and behaviors. With a proactive leadership style, the Service Manager for Critical Care, Respiratory, and Palliative Care Services will excel in a dynamic environment, steering the strategic direction and performance of these services within the Medical Care CBU.
The role entails overseeing the development of Critical Care services, ensuring compliance with CQC and Cheshire and Merseyside Critical Care Network (CMCCN) standards. You will provide expert guidance and support to achieve and maintain Critical Care Network Standards, adhering to national specifications and guidelines.
Reporting to the CBU Manager, the postholder is expected to operate at a senior level within the CBU team, proactively leading and resolving complex service challenges in alignment with Trust objectives, targets, quality standards, and resource limitations. The Service Manager will possess managerial experience in leading teams and will demonstrate the leadership skills necessary to navigate complex issues while ensuring policy implementation and performance management within Critical Care, Respiratory, and Palliative Care services.
The Service Manager will also be expected to step in for the Clinical Business Manager as needed and participate in the Trust senior manager on-call (SMOC) as required.
Experience Requirements
Essential
- Recent experience at a senior level, responsible for operational delivery, including clinical quality, people management, budget oversight, and successful performance target achievement within strict financial parameters.
Skills, Knowledge, and Competencies
Essential
- Comprehensive understanding of Critical Care services and the key challenges and rapid changes facing the service both nationally and locally.
- Coaching and values-driven leadership style that fosters engagement and empowerment among staff and stakeholders, facilitating the development of high-performing teams.
- Exceptional communication skills, encompassing mediation, negotiation, consultation, facilitation, presentation, training, and coaching abilities, utilizing well-developed interpersonal skills to influence, inform, reconcile differences, and resolve conflicts.
- Ability to coordinate and lead Care Group activities to meet challenging performance targets within tight financial constraints.
- Collaborating with the CBU Manager to formulate a creative vision and clinical strategy for the services, reflecting the health needs of the local population, identifying opportunities for business development, and representing patient and service delivery needs in robust annual business, workforce, and financial plans.
Desirable
- Knowledge and understanding of computerized financial, management, budgetary management, and workforce information systems.
- Familiarity with governance arrangements and standards in the NHS and the broader health and social care landscape.
- Ability to research detailed information and apply audit skills to influence practice and develop business cases/plans.
- Proficiency in analyzing detailed data and information, preparing responses to issues, weighing risks, and forming judgments often within tight deadlines.
Specific Role Requirements
Essential
- Representing the Trust at a senior level within the NHS and community, collaborating closely with partner organizations to establish integrated working for the benefit of patient care.
- Partnering with Trade Unions and professional bodies to ensure seamless service operations, acknowledging the role and contributions of staff side representatives on day-to-day issues impacting the workforce, including initiating early discussions on all organizational changes/projects affecting staff.
- Demonstrating facilitation skills when engaging with internal and external stakeholders to enhance the quality of patient care and services, encouraging and building on contributions from patients, CCGs, GPs, and other key stakeholders.
- Securing clear agreement and commitment from others through persuasion, negotiation, and effective use of political processes; making a strong personal impact on others while managing their impressions effectively.
Desirable
- Knowledge and understanding of computerized financial, management, budgetary management, and workforce information systems.
