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Billing Specialist

2 months ago

Redhill, Surrey, United Kingdom SES Water Full time

About SES Water

We are a leading water company that supplies fresh water to over 745,000 people across Kent, Surrey, and South London every day. Our vision is to be an outstanding water company delivering service excellence, and we believe our people are integral to helping us achieve this goal.

About the Role

We are recruiting for a customer-focused Billing Specialist to join our team and support the accurate billing of our customers. As a Billing Specialist, you will work within an experienced team, providing support to colleagues and customers with billing queries. You will have a friendly and professional manner and be able to deliver information clearly and accurately, upholding our values of Service, Integrity, Collaboration, Commitment, Compassion, and Innovation.

Key Responsibilities

  • Handle all billing process thresholds, rejections, and exceptions
  • Support expected read volumes and upload times to ensure continuous billing
  • Engage with a range of billing scenarios daily, focusing on customer satisfaction and complaint prevention
  • Follow revenue protection processes, ensuring that outgoing payments remain in line with company policy
  • Actively support the metering programme within the billing process

About You

You are self-motivated with a confident and mature outlook. You will have experience with billing and scheduling processes and be able to work with a high degree of accuracy. You are able to remain calm, managing and prioritizing your workload in order to complete time-sensitive tasks. You are happy working as part of a team and taking responsibility for your personal workload. You are a confident communicator, able to demonstrate tact and patience.

What We Offer

  • A supportive and friendly work environment where you can thrive and grow
  • A salary of up to £26,000 dependent upon skills and experience
  • A group personal pension plan with Aviva, with up to 10% employer contribution
  • Life assurance
  • Salary Finance: Financial Education, savings, and loans
  • Cycle to work scheme
  • Discounts with our subsidiaries and local retailers
  • Service and MOT discounts at our onsite garage

Benefits for Your Personal Wellbeing

  • 25 days holiday
  • Hybrid working
  • Simply Health Cash back scheme
  • Westfield Health Surgery Choices
  • Thrive - Onsite Mental Health first aiders and free annual health checks
  • Confidential crisis support, counselling, and legal advice through EAP (BUPA)
  • One day paid volunteering, for charity of your choice, a year
  • Give as you earn