IT Infrastructure Manager

1 week ago

Stevenage, Hertfordshire, United Kingdom RBW Consulting Full time
Job Overview

As a key member of the RBW Consulting team, the Infrastructure Engineer will play a crucial role in designing, developing, and maintaining our clients' global IT infrastructure. This position requires close collaboration with the IT team and various external vendors to ensure robust technical support for internal users, manage and enhance technology platforms, and drive continuous improvements in IT capabilities and processes.

The role:

  • Lead the advancement of core infrastructure components, including cloud services, servers, networks, and security systems, to ensure optimal system configuration, performance, and uptime.
  • Provide technical guidance and input on infrastructure-related considerations for new projects, occasionally acting as the technical lead, to ensure seamless integration and deployment.
  • Offer ongoing support post-implementation for newly integrated technologies, overseeing testing, planning, execution, and optimization to ensure maximum efficiency and effectiveness.
  • Address cyber security and information assurance, assisting with inquiries and investigations, and advising on secure configuration of IT systems to protect against potential threats.
  • Work with end-users to identify business requirements and propose optimal solutions, leveraging technical expertise to drive business outcomes.
  • Record and manage incident reports for system faults, coordinating with third-party providers as necessary to ensure prompt resolution and minimal disruption.
  • Oversee the management and application of security updates and patches to infrastructure systems, ensuring compliance with industry standards and best practices.
  • Conduct routine operations, maintenance, support, and troubleshooting, prioritizing requests effectively to minimize downtime and maximize system availability.
  • Transfer knowledge to the internal IT support team, enabling them to handle first-line infrastructure support requests and ensuring a seamless handover.
  • Contribute to the ongoing evolution and improvement of IT function, identifying areas for improvement and implementing changes to drive business growth and efficiency.

**Requirements and Qualifications**

  • Proven experience in technical infrastructure maintenance and delivery, with a strong track record of success.
  • Strong project delivery skills, including change management, risk management, and progress reporting, with the ability to prioritize and manage multiple projects simultaneously.
  • Proficiency with Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP, as well as experience with enterprise firewalls, switches, and Wi-Fi systems.
  • Knowledge of virtualization technologies and proficiency with Microsoft Cloud Infrastructure (InTune, Autopilot, Azure, Entra, 365 Exchange).
  • Familiarity with Microsoft Defender and Sentinel for security control and configuration, as well as experience with WSUS for patch management.
  • Competence in backup technologies and a solid understanding of IT Department functions and IT frameworks (e.g., ITIL).
  • At least five years of experience in a technical IT role, with a strong background in network and infrastructure technologies.

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