Event Coordinator

3 weeks ago

Bristol, United Kingdom We The Curious Full time
About the Role

We are seeking an experienced Event Manager to join our team at We The Curious. As an Event Manager, you will be responsible for the management of events, liaising with clients in the lead up to the event, and managing the live event.

This is a rota-based role to meet the demands of the department, with contracted hours being of an ad hoc nature. The majority of hours will be at evenings and weekends, with office time allocated each month to ensure client support in the lead up to the event.

There is the opportunity to pick up hours above your contracted hours when the events team is busy.

About the Team

We The Curious is an educational charity and South West England's leading science centre. We produce experiences that bring people together to play, get creative with science, and explore different ideas.

We work with partners, locally and nationally, supporting people to be inquisitive, develop new skills, and improve their wellbeing.

We are progressive, inquisitive, collaborative, playful, and creative.

Key Responsibilities
  • Delivering events with the flexibility to work early mornings, late evenings, and weekends, taking responsibility for operations of the building outside of normal operating hours.
  • Liaising with clients frequently in the lead up to their events to provide advice and to ensure that all requirements are understood and documented.
  • Ensuring that event spaces are set-up, clean, and tidy with an eye for detail, with a hands-on approach to any physical tasks.
  • Providing excellent customer service, empathising with clients' frustrations, solving problems effectively, adapting to changing circumstances, and working under pressure.
  • Collaborating and communicating effectively with other teams and suppliers to ensure that each event is smooth-running from start to finish.
  • Managing and coordinating event support staff during live events, set-ups, and breakdowns.
  • Supporting the operational needs of the department, ensuring that we have the resources available to deliver high-quality events.
  • Collating client feedback and debriefing with the team to enhance the offer and understand guests' needs.
  • Ensuring that the administration for each event is completed accurately and efficiently, including extras invoicing and chasing any outstanding accounts.
  • In quieter operational times, you may be asked to respond to venue hire enquiries and bookings, ensuring that they are fielded professionally and efficiently.
Requirements
  • Experience of working in a fast-moving events environment.
  • Experience in a client-facing role and passionate about customer service.
  • Experience of leading a team and passionate about getting the most out of people.
  • You are highly organised and able to multitask and prioritise in a busy role.
  • You have excellent written, verbal, and interpersonal communication skills.
  • You have the ability to absorb information and pick up systems confidently and quickly.
  • Ability to think on your feet and provide solutions during live events.
  • Desirable - Administration experience, ideally in a sales or events environment.

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