Customer Service Resolution Specialist
3 days ago
Service Care Solutions Ltd is seeking a skilled Resolution and Response Officer to join their team in Havering.
The successful candidate will be responsible for improving the effectiveness and quality of customer responses, providing high-quality and efficient customer responses that reduce the risk of escalation to further stages, and understanding when to escalate issues to alternative teams.
Main Responsibilities:
- Handling corporate and statutory complaints, Members and Ombudsman enquiries, and providing high-quality and timely reports for senior officers and Councillors.
- Sensitively handling multi-channel contact from complainants and identifying the most appropriate way to resolve enquiries, which will involve challenging telephone conversations and the skills to robustly set out the Council's position while remaining calm under pressure.
- Handling requests made under the Freedom of Information Act, Environmental Information Regulations, Re-Use of Public Sector Information Regulations 2015, Data Protection Act 2018 & General Data Protection Regulation from receipt of request through to disclosure or refusal of the information, ensuring correct legislation is applied to each request.
Requirements:
- Enhanced DBS
- Appropriate Customer Services qualification or relevant experience.
This is an exciting opportunity for a skilled Resolution and Response Officer to join Service Care Solutions Ltd and contribute to the success of the team.
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St Just, United Kingdom Service Care Solutions Ltd Full timeResolution and Response OfficerService Care Solutions Ltd is seeking a skilled Resolution and Response Officer to join their team in Havering. As a key member of the team, you will be responsible for improving the effectiveness and quality of customer responses, ensuring timely and efficient resolution of complaints and enquiries.Main...
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