Customer Resolutions Advisor
7 months ago
We have an excellent opportunity for a Customer Resolutions Advisor in Bury St Edmunds.
This is a temporary, ongoing position and pays an hourly rate of £10.42ph. It is a full time role, working hours (39 hours a week) will be between the hours of 8am and 6pm. This will be 5 days out of the 7 and will include weekend working. Free on site parking is available.
The role involves:
- tracking and investigating customers queries.
- Using the CRM system to track customer queries, prioritising the workload.
- Managing a queue of queries ranging from clients to end customers.
- Adhering to company compliance and escalating any discrepancies to the compliance managers.
- Coordinating investigations into queries and complaints to reach a resolution.
- Managing data using Microsoft Excel
- Using Microsoft Excel to a basic level
- end to end case management in a Customer Service setting.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
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